Housing Support Services Coordinator

Action for Boston Community Development•Boston, MA

14h•Onsite

About The Position

The Housing Support Services Coordinator is responsible for determining and certifying program eligibility of applicants for ABCD and other housing funding assistance programs.

Requirements

Minimum of high school diploma or equivalent and one to three years of experience in human services.
Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Strong customer service skills and commitment to high quality program services.
Ability to be organized and process a high volume of work.
Demonstrated attention to detail.
Strong problem solving and communication skills.
Ability to use technology to effectively perform job duties.

Nice To Haves

Associates or Bachelor’s degree in human services, social science or related field preferred.

Responsibilities

Review and verify that incoming assistance applications are complete, including all forms and supporting documentation, and meet the requirements of the assistance program. And return any incomplete applications to the Housing Support Services Specialist for follow –up.
Certify complete applications for payment in accordance with federal, state, local and ABCD regulations/guidelines and policies.
Coordinate payment process for assistance.
Reconcile assistance payments to ensure accurate payment records.
Perform reporting as required by the funding source.
Maintain customer records with an emphasis on data integrity and confidentiality.
Conduct outreach, schedule information sessions and provide general support to the program, as needed.
Perform other related duties as assigned from time to time.