Housing Stabilization Case Manager

Mel Trotter Ministries•Grand Rapids, MI

9d•Hybrid

About The Position

As a Housing Stabilization Case Manager, your work helps neighbors who’ve experienced chronic homelessness keep their housing and move toward healthier, steadier lives. You’ll provide individualized, trauma-informed case management that strengthens stability and reduces returns to homelessness. Our Mission Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care. Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve.

Requirements

Valid driver’s license and willingness to transport clients
Strong written/verbal communication, problem-solving, and adaptability

Nice To Haves

Bachelor’s in social work/human services or relevant human services experience
Case management experience
Lived experience with homelessness

Responsibilities

Build client-centered plans focused on housing retention, wellness, and financial stability
Coordinate resources and services; connect clients to community supports
Use motivational interviewing to coach progress toward goals
Maintain timely, accurate documentation using databases and common office tools
Arrange or provide transportation to appointments
Coach practical skills—like meal prep or basic housekeeping—while reinforcing progress and celebrating small wins
Coordinate with program manager and fellow HSCMs to stay aligned and responsive as client needs change