Housing Stabilization Case Manager - LaGrange

Saint Francis House Inc • Boston, MA

2d • Onsite

About The Position

The Housing Stabilization Case Manager (HSCM) provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the HSCM works closely with residents to help build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care – person-centered, recovery oriented, and trauma-informed – they focus on supporting progress in housing, income, and behavioral health.

Requirements

• Highly reliable, proactive, independent, and consistent.
• Knowledge of Motivational Interviewing, Housing First, Harm Reduction, and trauma-informed care.
• Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
• Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
• Strong communication, advocacy, interpersonal, and customer service skills.
• Excellent organizational, time management, and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Able to work independently and collaboratively in a fast-paced environment.
• Strong understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Driver’s license and reliable transportation strongly preferred.
• Proficiency in English required; bilingual in Spanish/Haitian Creole preferred.

Nice To Haves

• Bachelor’s degree in Social Work or related human services field and 3+ years of experience strongly preferred.
• In lieu of Bachelor’s degree, High School diploma or GED and 10+ years’ experience will be considered.
• Experience with direct service or case management with vulnerable populations, homeless population preferred.
• Lived experience with homelessness and/or recovery a plus.

Responsibilities

• Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
• Manage a caseload of approximately 15 residents, with about 30% requiring high-level support.
• Build proactive relationships through regular outreach to ensure residents are connected to services.
• Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
• Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
• Use Motivational Interviewing to support residents’ readiness for change.
• Collaborate with team and community partners to plan positive resident activities.
• Coordinate with internal departments to address behavioral health, income, and basic needs.
• Maintain timely, accurate resident records and review caseload regularly.
• Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
• Act as liaison with landlords, providers, and other relevant parties as permitted.
• Track performance with supervisor to meet participant and agency goals.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

Benefits

• Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance
• 4 weeks of vacation
• 13 holidays recognized per year
• employer – paid life & disability insurance
• a vested 403b retirement with 5% match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level