Housing Specialist & Housing Specialist Senior

Santa Fe County•Santa Fe, NM

8h•Hybrid

About The Position

Performs casework and resident monitoring functions for Housing Authority Programs. Administers and coordinates Public Housing Programs in compliance with the US Department of Housing and Urban Development rules and regulations. Housing Specialist Senior – Additional Essential Job Functions: Prepares an individual Training and Services Plan for each FSS/ROSS participant. Provides educational and employment information to FSS/ROSS participants to help them achieve their self-sufficiency goals. Provides career counseling. Coordinates supportive services, health services, legal services, educational opportunities with local, state and federal agencies and NGO organizations. Develops a primary navigation plan with residents/families that sets appropriate goals, which should address safe and secure housing, access to food, utilities, transportation, health system enrollment, education, literacy, preventive care, medical treatment, chronic disease management, and effective social and community referrals. Provide reporting information to the Santa Fe County Community Support Division with quarterly data on social determinants of health, demographics, emergency room utilization and jail utilization of clients served. Maintains a control system to ensure all required actions, such as lease renewals and grievance hearings, are completed in a timely manner, and all appropriate records are retained at the Housing Authority. Assumes full responsibility of rent calculations, adjustments and certifications or re-certifications; conducts utility reimbursement payments; processes documentation to ensure payments are submitted in accordance with internal policies.

Requirements

High school diploma or equivalent
Two (2) years of experience working in a professional office environment providing administrative support and customer service.
Must obtain and maintained within two years of employment, all required HUD Housing Program Certificates.
Two additional (2) years of experience in housing program administration, social services or related field.
Knowledge of modern office practices and equipment, including computers; of computer software, including work processing and spreadsheets; of accounting principles; and of preparation of records, reports and correspondence.
Knowledge of English usage
Ability to use a variety software programs, on an inventory management system.
Skilled in operating various word-processing, spreadsheet, database and other software programs in a Windows environment.
Skilled in providing effective customer service.
Knowledge of government administration, the role and functions of the Housing Authority in the community, and community resources.
Knowledge of FSS/ROSS grant requirements, coordinate efforts to submit grant reapplication and collect program data for grant reporting.
Ability to effectively coordinate with local, state, and federal agencies as well as private sector businesses; to communicate effectively verbally and in writing; to maintain confidentiality; to exercise judgment; to follow verbal and written instructions; to compile, analyze and interpret data; to present information in a clear and concise manner; and to deal effectively with associates, clients and the public.
Ability to work on multiple tasks and meet deadlines; to complete work accurately with attention to detail; to deal effectively and tactfully with the public; and to handle confidential information in a trustworthy manner.

Nice To Haves

Bilingual in English/Spanish.

Responsibilities

Interview potential residents and applicants to determine eligibility for housing program eligibility.
Performs eligibility calculations and determinations, completes accurate lease agreements and amendments and collects payments and fees.
Ensure resident compliance with all regulatory and policy requirements associated with applicable housing programs.
Performs unit inspections and facilitates unit transfers
Performs casework and resident monitoring duties associated with housing program in compliance with applicable rules and regulations.
Generates monthly program reporting.
Provides excellent customer service by responding promptly to requests in person, on the phone, or in writing; providing clear and concise responses and direction; and demonstrating professionalism and courtesy in interactions with internal staff and external customers and agencies.
Create newsletters, organize community events and trainings, organize tenant council meetings, and oversee community service requirements.
Prepares an individual Training and Services Plan for each FSS/ROSS participant.
Provides educational and employment information to FSS/ROSS participants to help them achieve their self-sufficiency goals.
Provides career counseling.
Coordinates supportive services, health services, legal services, educational opportunities with local, state and federal agencies and NGO organizations.
Develops a primary navigation plan with residents/families that sets appropriate goals, which should address safe and secure housing, access to food, utilities, transportation, health system enrollment, education, literacy, preventive care, medical treatment, chronic disease management, and effective social and community referrals.
Provide reporting information to the Santa Fe County Community Support Division with quarterly data on social determinants of health, demographics, emergency room utilization and jail utilization of clients served.
Maintains a control system to ensure all required actions, such as lease renewals and grievance hearings, are completed in a timely manner, and all appropriate records are retained at the Housing Authority.
Assumes full responsibility of rent calculations, adjustments and certifications or re-certifications; conducts utility reimbursement payments; processes documentation to ensure payments are submitted in accordance with internal policies.