Housing Services Specialist

Project Hospitality • New York, NY

2d • $24 - $33

About The Position

The Housing Services Specialist supports clients with housing placement and tenancy stability. The role provides pre-tenancy assistance, including housing search and navigation, completing applications, lease negotiation support, and screening assistance. It also provides tenancy-sustaining support such as short-term rental and utility payment assistance, recertification help, and resolving landlord disputes to reduce the risk of eviction.

The specialist assists with community transitions by helping pay security deposits, eradicate pests, stock pantries, and provide household supplies and furnishings. The role includes escorting clients to apartment viewings and meetings with prospective landlords or real estate brokers, as well as to lease signings. The specialist maintains accurate client files and documentation, supports quality assurance, enters data, and attends required supervision sessions, case conferences, and training. Additional duties may be assigned to meet program and client needs.

Requirements

• Previous experience working with the housing of disadvantaged populations.
• Experience in housing placement, lease negotiation, and navigating housing services.
• Exceptional oral and written communication skills when addressing complex and sensitive issues with individuals and groups.
• Physical ability to perform the essential job functions.
• Proficiency with computers.

Responsibilities

• Provide pre-tenancy support, including housing search and navigation, housing applications, lease negotiation support, and screening assistance.
• Provide tenancy-sustaining support, including short-term rental assistance, utility payment assistance, recertification, and help resolving landlord disputes to reduce eviction risk.
• Provide community transitional supports, including assistance with security deposits, pest eradication, pantry stocking, and household supplies and furnishings.
• Escort clients to apartment viewings, meetings with prospective landlords and real estate brokers, and lease signings.
• Maintain complete and accurate client files and documentation and ensure quality assurance.
• Perform data entry.
• Attend scheduled supervision sessions, case conferences, and training as required.
• Perform other duties as needed to meet program and client needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED