Housing Services Coordinator

YWCA Of Lancaster • East Lampeter Township, PA

10d • Hybrid

About The Position

YWCA Lancaster is looking for a full-time Housing Services Coordinator, who is an integral part of our team. This role involves managing housing waitlists, responding to inquiries, conducting applicant screenings, and coordinating move-in/move-out processes. The coordinator will also handle lease and resident file management, including preparing and maintaining leases, monitoring expirations, and ensuring accurate resident files. Additionally, the position provides resident housing and case management support, assists with housing searches, educates residents on responsibilities, and coordinates with staff to address barriers. Building and maintaining relationships with landlords, property managers, and housing providers is also a key aspect of this role. The position requires providing administrative support, rotating on-call duties for emergencies, and participating in training and professional development.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a health-related field (including mental health).
• Minimum of 2 years working in housing services, property management, social services, administrative support, or a related field.
• Experience working with unhoused or under-housed populations and knowledge of local services, community partners, and resources strongly preferred.
• Knowledge of local services, community partners, and resources preferred.
• Strong organizational skills and with ability to maintain accurate and confidential records.
• Demonstrated commitment to a trauma-informed workplace that balances kindness, competence, and care toward self, colleagues, and populations served.
• Proficiency in Microsoft Office Suite and database software.
• Strong written and interpersonal communication skills.
• Ability to complete YWCA Lancaster’s Sexual Assault Prevention and Counseling Training Course, plus 12 hours of additional related training, upon hire.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work occasional nights and weekends.
• Ability to travel within the local community as needed.

Nice To Haves

• Experience working with unhoused or under-housed populations and knowledge of local services, community partners, and resources strongly preferred.
• Knowledge of local services, community partners, and resources preferred.

Responsibilities

• Manage and maintain housing waitlists in accordance with organizational policies and funding requirements.
• Respond to housing inquiries from prospective residents, referral sources, and community partners.
• Conduct applicant screenings and assisting applicants to complete required documentation from initial inquiry through move-in.
• Coordinate move-in and move-out processes, ensuring all required documentation is completed.
• Prepare, process, and maintain leases, occupancy agreements, and related housing documentation.
• Monitor lease expiration dates and coordinate lease renewals, amendments, and updates.
• Maintain accurate and up-to-date electronic and physical resident files.
• Track and obtain required resident documentation, including income verification, identification, releases of information, and other compliance-related records.
• Conduct regular file audits to ensure completeness, accuracy, and ongoing compliance.
• Enter and maintain resident data within agency databases and electronic record systems.
• Assist residents with identifying and securing permanent housing opportunities.
• Support residents through housing search activities, including completing applications and gathering required documentation.
• Educate residents on lease responsibilities, tenant rights, and successful tenancy practices.
• Coordinate with case managers and other staff to address housing barriers and support housing stability.
• Assist residents during housing transitions, including moves to more independent or permanent housing settings.
• Develop and maintain positive working relationships with landlords, property managers, housing authorities, and local housing providers.
• Cultivate partnerships with landlords, property managers, nonprofit agencies, and local housing resources to expand housing opportunities for residents.
• Coordinate housing referrals and facilitate communication among residents, landlords, and service providers.
• Maintain a current inventory of community housing resources and available housing units.
• Provide administrative support related to housing operations as assigned.
• Rotate on the on-call schedule, one week per month to answer emergency calls or lock-outs.
• Participate in required trainings and professional development activities.

Benefits

• Medical, Dental, Vision after 30 days of employment
• Retirement plan with employee match
• Employee Assistance Program (EAP)
• 403b plan
• Aflac Supplemental Insurance plans available
• Life Insurance
• Long/Short Term Disability
• Paid Time Off (PTO) - 15 days (1st year), paid holidays, 1 floating holiday
• Training and Development Opportunities
• Participation in YWCA activities and seminars
• Childcare at a discounted rate - First child-no cost childcare in our four-star rated program
• Parental leave
• 20% tuition discount at Widener University (including graduate and continuing studies-bachelor’s completion)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level