Housing Problem Solving Specialist

Compass Family Services • San Francisco, CA

3d • $27 - $31 • Hybrid

About The Position

Compass Family Services is seeking a Housing Problem Solving Specialist to work directly with families experiencing a housing crisis. This role is part of the Central City Access Point team, which serves as a direct entry point for families experiencing homelessness in San Francisco. The specialist will provide housing problem-solving support, assess needs and resources, explain the homeless response system, explore housing and shelter options, and connect families with prevention, shelter, and housing programs through San Francisco’s Coordinated Entry System. The position is full-time, Monday-Friday, with a starting date of August 10th, and is based in San Francisco.

Requirements

• Relevant experience in social work or a related field
• Experience working with families in crisis
• Excellent interpersonal, listening and communication skills
• Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
• Ability to assess and de-escalate potentially volatile situations
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Responsibilities

• Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
• Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
• Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
• Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
• Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
• Assess and de-escalate potentially volatile situations.
• Advocate for clients in their search for stable, long-term housing.
• Participate in community events and mobile and community outreach efforts.

Benefits

• Paid time off: 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed