Housing Problem Solving Specialist (20 hours/week)

Compass Family Services•San Francisco, CA

9d•Onsite

About The Position

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success. The Central City Access Point is a direct entry point for any San Francisco family experiencing homelessness. We provide families with housing problem-solving support, and with connection to homelessness prevention, shelter and housing programs through San Francisco’s Coordinated Entry System.

Requirements

Relevant experience in social work or a related field
Experience working with families in crisis
Excellent interpersonal, listening and communication skills
Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
Ability to assess and de-escalate potentially volatile situations
Demonstrated commitment to diversity, equity, inclusion and belonging work

Nice To Haves

Bilingual Spanish, Cantonese or Mandarin preferred but not required

Responsibilities

Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
Assess and de-escalate potentially volatile situations.
Advocate for clients in their search for stable, long-term housing.
Participate in community events and mobile and community outreach efforts.