Housing Problem Solving Specialist (20 hours/week)
About The Position
The Housing Problem Solving Specialist works directly with families experiencing a housing crisis. This includes assessing families’ needs and resources, explaining how the homeless response system works, exploring available housing and shelter options, and providing resources and referrals. The role is part-time, 20 hours per week, and is fully on-site at 37 Grove St, San Francisco. The specialist will offer problem-solving support using trauma-informed and strengths-based approaches, assess eligibility for the Homelessness Response System, provide referrals for basic needs, maintain up-to-date information in databases, support families matched with housing opportunities, assess and de-escalate volatile situations, and advocate for clients in their housing search. Participation in community events and outreach efforts is also expected.
Requirements
- Relevant experience in social work or a related field
- Experience working with families in crisis
- Excellent interpersonal, listening and communication skills
- Strong computer skills with proficiency in Outlook, Word, Excel, and PowerPoint
- Ability to assess and de-escalate potentially volatile situations
- Demonstrated commitment to diversity, equity, inclusion and belonging work
Nice To Haves
- Bilingual Spanish, Cantonese or Mandarin preferred but not required
Responsibilities
- Offer problem-solving support to families so they can maintain their current housing or quickly secure a safe place to stay. Problem-solving approaches are trauma-informed and strengths-based. This might include mapping of personal networks and resources, motivational interviewing, conflict resolution, and/or mediation.
- Assess families’ eligibility for San Francisco’s Homelessness Response System, which includes shelter, rental subsidies, and permanent supportive housing. Help families understand how the system works, and whether and how they can access it.
- Provide families with referrals for emergency overnight shelters, food and other basic needs, and all other relevant resources.
- Maintain up to date information about families in both Compass’ Salesforce database and the city-wide ONE System.
- Once a family is matched with a housing opportunity, offer support to facilitate the connection and ensure that they are able to take advantage of it.
- Assess and de-escalate potentially volatile situations.
- Advocate for clients in their search for stable, long-term housing.
- Participate in community events and mobile and community outreach efforts.
Benefits
- As required by law
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
