Housing Partner (Housing Officer)

ACCENT housing•Stockton, CA

8d•Hybrid

About The Position

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported. Moving into a new home is an exciting life moment, and you’ll play a key role in shaping a positive customer experience from the very start. When things don’t go to plan, you’ll be there to make a difference. Working alongside customers, you’ll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home. Building positive relationships is at the heart of what you do. You’ll see the person behind the process, tailoring your approach to individual needs and vulnerabilities. Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, you’ll focus on fair, human solutions that deliver the best outcomes. You’ll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes. Everything you do will be guided by a simple principle: housing is human , and every decision should reflect that. Strong communication is key. You’ll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.

Requirements

Experience in delivering housing management services.
Understanding of tenancy and neighbourhood management.
Proven track record in managing anti-social behaviour.
Strong knowledge of rent collection processes and legal frameworks around income recovery.
Full UK driving license.
Access to a vehicle.
Current eligibility to live and work in the UK.

Nice To Haves

CIH Level 3 Certificate in Housing, or willingness to work towards it.

Responsibilities

Ensure tenancies are well managed and supported.
Provide practical, empathetic support to help customers sustain their tenancy and keep their home.
Address anti-social behaviour with partner agencies.
Resolve concerns with customers.
Build effective relationships with colleagues and external partners.
Work collaboratively to support customers and communities to thrive.

Benefits

28 days holiday plus bank holidays.
An extra day for your birthday.
Option to buy more holiday.
Cash health plan.
Health MOTs.
Online GP access.
Gym discounts.
Dedicated volunteering day.
Car leasing options.
Salary sacrifice schemes.
Exclusive discounts through our benefits platform.
Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice.
Life assurance at three times your salary.
Enhanced parental leave.
Flexible working options.
Support for work-life balance.
Training opportunities (Stepping into Management, Management Essentials, Leadership Academy, apprenticeships).