Housing Officer (West London)

Stef & Philips

10d • Onsite

About The Position

Stef & Philips is seeking a dedicated Housing Officer to join their team in West London. This role is crucial in supporting tenants throughout their tenancy, from initial check-in to move-out. The Housing Officer will also be responsible for overseeing property conditions and addressing maintenance issues. This position offers the opportunity to significantly impact the lives of vulnerable individuals by providing expert advice and guidance on accessing essential support services from local authorities and agencies. It is a rewarding role within an organization that values and recognizes employee contributions.

Requirements

• Ability to demonstrate the core values of Stef & Philips.
• Knowledge and practice in housing and tenancy management support.
• Knowledge of the housing benefits system and welfare reform in a supported housing environment.
• Experience working with vulnerable people with support, care needs, and homelessness.
• Computer literate.
• Knowledge of Microsoft Office packages, particularly Word and Excel.
• Good interpersonal skills.
• Good communication skills (written and verbal).
• Ability to prioritize and manage own workload, time, and travel.
• Excellent organizational skills.
• Accurate recording skills.
• Good problem-solving skills.
• Experience in managing maintenance issues and scheduling.
• Flexible, approachable, positive, and enthusiastic.
• Driving license.

Nice To Haves

• Experience working within the temporary accommodation sector.

Responsibilities

• Provide basic maintenance services and adjustments when needed.
• Perform basic cleaning in properties.
• Conduct regular tenant visits and update company systems (e.g., Salesforce) according to Stef & Philips procedures.
• Perform scheduled periodic inspection visits.
• Conduct maintenance visits, reporting issues promptly and recording details of repair work by third-party contractors.
• Handle complaints and ensure they are addressed appropriately.
• Conduct Health and Safety inspections.
• Support departments with check-in and check-out inspections.
• Report and investigate instances of anti-social behavior, liaising with third-party agents if necessary.
• Liaise with the Utility department and obtain meter readings.
• Assess the suitability of service users for properties.
• Carry out customer satisfaction surveys.
• Liaise with partners to support tenants throughout their tenancy (e.g., occupational therapists, hospitals, case workers, social workers, local police, neighborhood watch, local authorities).
• Maintain a safe working environment.
• Report all incidents or potential hazards.
• Adhere to Service Level Guidelines when working alone, raising concerns as appropriate.
• Maintain a good working knowledge of company policies and ensure they are followed.
• Participate in development reviews.
• Complete ad hoc tasks as authorized by management.

Benefits

• 23 days leave, plus bank holidays
• Additional holiday days for long service (up to 30 days)
• Celebration of tenure bonuses (£500 for 3 years, £1000 for 5 years, £5000 for 10 years)
• Private health insurance with Vitality
• Birthday off
• One well-being day off per year
• Maternity/Paternity Pay
• Pension schemes increase after 2 years
• Professional Emergency First Aid at work training
• £500 referral scheme for staff who refer a new employee (paid upon passing probation)
• Company payday lunch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed