Housing Navigator

City Heights Community Development Corporation • San Diego, CA

12d • $67,000 - $75,000

About The Position

The Housing Navigator provides specialized housing navigation and stabilization support to households participating in the Housing Stability & Eviction Prevention Program. The role works directly with participants, landlords, property managers, affordable housing providers, community organizations, and Case Managers to identify housing solutions and remove barriers to stable housing. It supports households trying to remain in their current housing as well as those who need to find alternative housing.

The position provides individualized assistance with housing needs, searches, applications, eligibility requirements, documentation, and barriers such as limited income, prior evictions, rental history, and credit challenges. It connects participants with employment, public benefits, legal assistance, financial resources, and other supportive services. The Housing Navigator also develops housing-provider relationships, coordinates with program staff, and documents activities and outcomes in Salesforce and other required systems.

This is a 40-hour-per-week, non-exempt role with an annual starting salary range of $67,000–$75,000, depending on experience. Flexible and remote work schedules are available subject to position and program needs. The organization uses a 9/8/80 schedule, with offices closed every other Friday.

Requirements

• Strong knowledge of housing resources and the rental environment in San Diego County is preferred.
• Understanding of common barriers faced by households experiencing housing instability.
• Strong relationship-building and interpersonal skills.
• Ability to communicate effectively with landlords, property managers, participants, and community partners.
• Strong negotiation, advocacy, and problem-solving skills.
• Strong organization, documentation, and time-management skills.
• Ability to travel locally throughout San Diego County.

Nice To Haves

• Bachelor's degree in social work, housing, human services, public administration, real estate, or a related field preferred; equivalent relevant experience may be considered.
• At least two years of experience in housing navigation, affordable housing, homelessness services, property management, case management, or a related field preferred.
• Experience with Salesforce or another case-management database is a plus.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Responsibilities

• Provide individualized housing navigation and stabilization assistance to participants across housing stability and eviction prevention programs.
• Assess participants' housing needs and barriers, and develop individualized navigation strategies with Case Managers and program staff.
• Help participants identify housing opportunities and navigate searches, applications, eligibility requirements, and supporting documentation.
• Help participants address barriers including limited income, prior evictions, rental history, and credit challenges.
• Connect participants to employment opportunities, public benefits, legal assistance, financial resources, and other supportive services.
• Develop and maintain relationships with landlords, property managers, affordable housing providers, and housing service organizations throughout San Diego County.
• Coordinate with landlords and property managers, as appropriate, to resolve housing challenges, prevent displacement, and facilitate placements.
• Maintain current knowledge of affordable housing opportunities, rental assistance programs, housing resources, and supportive services.
• Conduct proactive outreach to landlords and housing providers to identify opportunities and strengthen partnerships.
• Collaborate with Case Managers and staff, coordinate services, participate in case conferences, and address complex participant needs.
• Maintain accurate, complete, and timely documentation of housing navigation activities, participant progress, and service outcomes in Salesforce and other required systems.
• Track housing opportunities, landlord partnerships, participant placements, and stabilization outcomes for program reporting and performance evaluation.
• Ensure activities comply with program requirements, organizational policies, and participant confidentiality standards.
• Support cross-program coordination and other housing stability initiatives as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401K retirement plan with employer match.
• Employee Assistance Program.
• Generous paid time off and 11 paid holidays per year.
• Offices are closed every other Friday under the 9/8/80 schedule.
• Flexible and remote work schedule available, subject to position and program needs.
• Training opportunities to support professional growth.
• Family-friendly work environment intended to help employees balance family and work obligations.
• Parental leave in accordance with applicable California law and CHCDC policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed