Housing Navigator

City Heights Community Development Corporation•San Diego, CA

About The Position

City Heights Community Development Corporation (City Heights CDC), a nonprofit organization serving San Diego’s City Heights community, is hiring a Housing Navigator for its Housing Stability & Eviction Prevention Program. The role provides specialized housing navigation and stabilization support to participating households. The Housing Navigator works with participants, landlords, property managers, affordable housing providers, community organizations, and Case Managers to identify housing solutions and remove barriers to stable housing. Support is provided both to households seeking to remain in their current housing and to those who need to find alternative housing. The position involves individualized participant support, landlord and housing-provider engagement, coordination with Case Managers and other program staff, and timely documentation of services and outcomes. The role is 40 hours per week and non-exempt. Flexible and remote work schedules are available subject to position and program needs, and local travel throughout San Diego County is required.

Requirements

Ability to travel locally throughout San Diego County.
Strong relationship-building and interpersonal skills.
Ability to communicate effectively with landlords, property managers, participants, and community partners.
Strong negotiation, advocacy, and problem-solving skills.
Strong organization, documentation, and time-management skills.

Nice To Haves

Bachelor’s degree in social work, housing, human services, public administration, real estate, or a related field; equivalent relevant experience may be considered.
At least two years of experience in housing navigation, affordable housing, homelessness services, property management, case management, or a related field.
Knowledge of housing resources and the rental environment in San Diego County.
Understanding of common barriers faced by households experiencing housing instability.
Experience with Salesforce or another case-management database.
Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, or another language commonly spoken in San Diego County.

Responsibilities

Provide individualized housing navigation and stabilization assistance to participants across housing stability and eviction prevention programs.
Assess participants’ housing needs and barriers, and develop navigation strategies in coordination with Case Managers and program staff.
Help participants identify housing opportunities and navigate housing searches, applications, eligibility requirements, and supporting documentation.
Assist participants with barriers such as limited income, prior evictions, rental history, and credit challenges.
Connect participants to employment opportunities, public benefits, legal assistance, financial resources, and other supportive services.
Develop and maintain relationships with landlords, property managers, affordable housing providers, and housing service organizations throughout San Diego County.
Coordinate with landlords and property managers, as appropriate, to address housing challenges, prevent displacement, and facilitate housing placements.
Keep current on affordable housing opportunities, rental assistance programs, housing resources, and supportive services.
Conduct landlord and housing-provider outreach to identify housing opportunities and strengthen partnerships.
Collaborate with Case Managers and staff, coordinate services, participate in case conferences, and address complex participant needs.
Maintain accurate, complete, and timely records of navigation activities, participant progress, and service outcomes in Salesforce and other required systems.
Track housing opportunities, landlord partnerships, participant placements, and stabilization outcomes for reporting and performance evaluation.
Ensure activities comply with program requirements, organizational policies, and participant confidentiality standards.
Support cross-program coordination and other housing stability initiatives as assigned.

Benefits

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Employee Assistance Program
Generous paid time off
11 paid holidays per year
Offices closed every other Friday under a 9/8/80 schedule
Flexible and remote work schedule available, subject to position and program needs
Training opportunities for professional growth
Family-friendly work environment
Parental leave in accordance with applicable California law and CHCDC policy