Housing Eligibility Specialist

Oakland Housing Authority • Oakland, CA

16h • Onsite

About The Position

Under supervision, interviews applicants for housing assistance and determines eligibility; may train or supervise staff, and performs other related work as required.

Requirements

• Graduation from high school, and completion of 24 semester hours of general education college training
• Two years of full-time paid experience performing responsible work requiring exposure to public contact and interpretation and application of laws, rules, and procedures
• Possession of a valid California driver's license and an insurable driving record
• Knowledge of interviewing techniques
• Knowledge of housing regulations and guidelines
• Knowledge of principles and practices of effective supervision
• Knowledge of basic administrative principles and practices
• Knowledge of modern office procedures and practices
• Ability to gather and analyze data and reason logically and accurately
• Ability to comprehend written material and interpret and apply laws, rules, and instructions
• Ability to communicate effectively, both orally and in writing (or with audio and visual capacities)
• Ability to analyze situations accurately and adopt an effective course of action
• Ability to establish and maintain cooperative working relationships

Nice To Haves

• ASL, Mandarin, Cantonese, Vietnamese and/or Spanish skills

Responsibilities

• Interviews and pre-screens applicants, and determines housing eligibility
• Screens and assesses applicants' housing history for habits and practices that may be expected to have an adverse effect on tenancy
• Evaluates data from home visits, field investigations, previous landlords, parole and social service agencies
• Collects data from applicants with complex or difficult situations and makes the appropriate eligibility determination; prepares housing vouchers
• Submits recommendations to management; explains policies affecting eligibility determinations, waiting list status and conducts applicant file review
• Interfaces with residents, clients, other employees and the general public in answering inquiries and resolving problems
• Prepares production reports and composes correspondence
• Trains and/or supervises staff and acts as lead personnel
• Performs and supervises special projects as assigned
• Performs other related work as required

Benefits

• Sick leave accrued at the rate of one day per month
• Vacation leave accrued at the rate of 10 days each year for new employees
• Fifteen (15) paid holidays each year
• Membership in the Public Employees' Retirement System (PERS)
• Participation in Social Security
• Competitive health, dental, and vision insurance
• Group life insurance fully paid by the Authority
• Management benefit package allowance for management, supervisory, professional and confidential employees
• Five days of administrative leave per year for management, supervisory, professional and confidential employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees