Housing Deposit Coordinator

Serene Health • San Diego, CA

1d • $25 - $28

About The Position

Optima Medical Management Group is seeking a detail-oriented and proactive Housing Deposit Coordinator to manage the submission and facilitation of housing deposit authorization requests to health plans. The role ensures processes are completed accurately and on time in compliance with relevant guidelines. The coordinator oversees landlord and tenant relationships, processes housing authorizations, addresses issues and denials, and collaborates with internal departments.

The position also coordinates referrals and approvals for housing deposit and housing sustainability services, communicates with leasing offices and property management, and sends approved documentation to finance for processing. Accurate recordkeeping and compliance with internal procedures, health plan requirements, and applicable regulations are essential.

This role requires a high school diploma or GED and at least two years of administrative or coordinator experience, preferably in healthcare or housing. A valid California driver's license and vehicle insurance are required. The work includes prolonged periods sitting at an office desk using a computer and lifting up to 15 pounds.

Requirements

• High school diploma or GED.
• At least 2 years of experience in an administrative or coordinator role, preferably in a healthcare- or housing-related setting.
• Experience handling authorizations, insurance submissions, or similar administrative work.
• Valid California driver's license and valid vehicle insurance.
• Strong attention to detail and ability to identify documentation and medical coding errors.
• Excellent written and verbal communication skills for interactions with landlords, tenants, health plans, and internal teams.
• Ability to handle sensitive and confidential information professionally and discreetly.
• Strong problem-solving skills and ability to resolve issues independently.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively as part of a team.
• Ability to work professionally and empathetically under possible emotional stress and conflict.
• Computer skills for documentation, email communication, and support.
• Ability to sit for prolonged periods at an office desk using a computer.
• Ability to lift up to 15 pounds.

Nice To Haves

• Knowledge of insurance processes, authorization protocols, and denial management.

Responsibilities

• Submit housing deposit authorization requests to health plans with accurate, complete documentation and within required timelines.
• Serve as a liaison among landlords, tenants, and health plans to facilitate authorization processing and resolve issues.
• Review and validate housing deposit and authorization documentation, including coding and completeness, and work with internal staff to resolve discrepancies or missing information.
• Monitor pending requests, follow up, and support timely authorization processing and approvals.
• Investigate authorization denials and work with insurance providers to determine their reasons.
• Collaborate with billing, legal, and Community Support teams to ensure compliance and resolve authorization issues.
• Ensure authorizations meet internal procedures, health plan requirements, and applicable regulations, and maintain records for audits.
• Communicate with leasing offices to obtain required documentation and confirm lease agreements.
• Ensure lease agreements meet organizational standards and requirements.
• Submit health plan referrals for housing deposit and housing sustainability services for approved members.
• Follow up with health plans to secure service approvals.
• Send approvals and applicable documentation to the finance department for housing deposit processing or billable contact forms.
• Coordinate with property management and members to facilitate timely housing deposit payments.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families, with enrollment eligibility after 60 days of employment.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED