Housing Counselor

Hrdc7•Billings, MT

About The Position

The Housing Counselor will provide HUD compliant pre-purchase, post-purchase, and foreclosure prevention counseling to clients in person and through alternative formats. This role is responsible for money management and asset development, as well as scheduling, coordinating, and facilitating HUD certified First Time Homebuyer Education classes and Rent Strong tenant classes. The counselor will develop and maintain relevant curriculum and training materials, build relationships with community and business partners, and recruit and manage volunteers. Data management, including accurate and timely input of client information, maintaining secure files, and generating reports, is a key responsibility. The role also involves evaluating program effectiveness through surveys, creating client action plans, and managing purchase authorizations. Representing The Home Center and HRDC7 professionally at various events and contributing to the overall mission of the programs in a team environment are also essential.

Requirements

Ability to communicate effectively to a group, in a classroom or professional setting.
Understand and adhere to the National Industry Standards for Homeownership Education and Counseling code of ethics.
Ability to work flexible hours, including some evenings and weekends.
Requires excellent time-management and ability to work independently in a team environment.
Effectively communicates on all platforms.
Demonstrates dependability and punctuality.
Adheres to a consistent work schedule.
Demonstrates professionalism in the workplace.
Maintains professional boundaries with participants.
Must have the ability to work with low income and disadvantaged people by modeling an unbiased, non-judgmental attitude.
Demonstrates positive and appropriate interactions with coworkers and management.
Contributes to a harmonious and productive work environment.
Must be a team player to ensure overall program success.
Nurtures, builds, and mentors employees to build a cohesive team.
Brings creative suggestions and potential solutions to direct supervisor regarding work.

Nice To Haves

Knowledge in fields of mortgage lending, real estate and financial capabilities is preferred.

Responsibilities

Provide HUD compliant pre-purchase, post-purchase and foreclosure prevention counseling to clients in person and with alternative formats that are mutually acceptable.
Responsible for money management and asset development.
Schedule, coordinate, and facilitate HUD certified First Time Homebuyer Education classes and Rent Strong tenant classes.
Develop and maintain relevant curriculum and training materials for each category of education.
Develop and maintain relationships with community and business partners.
Recruit and manage volunteers, who are experts in their fields to act as guest presenters, consult on curriculum.
Collect and input client information correctly and timely using appropriate data tracking system.
Maintain complete, secure information files.
Generate accurate reports as required, including monthly, quarterly and annual activities.
Utilize client pre and post surveys to evaluate effectiveness of education programs and implement any necessary improvements.
Create an action plan that identifies strategies and tasks that will aid the client to achieve their housing goal.
Create Purchase Authorizations (PO’s) and send for authorization as necessary.
Represent The Home Center and HRDC7, in a consistent professional manner at workshops, classes, community presentations and other events.
Assist in the overall mission of the Home Center and HRDC7 programs, working in a team environment to effectively complete other duties as assigned.