HUD Certified Housing Counselor

SPOKANE NEIGHBORHOOD ACTION PARTNERS•Spokane, WA

1d•$23 - $37•Onsite

About The Position

Are you passionate about helping individuals and families achieve financial stability and the dream of homeownership? Join SNAP as a HUD Certified Housing Counselor, where you'll make a meaningful impact by helping first-time homebuyers navigate the path to purchasing their first home, providing foreclosure prevention counseling, and empowering clients with the knowledge and resources they need to succeed. In this rewarding role, you'll provide one-on-one housing counseling, develop personalized action plans, and teach engaging First-Time Homebuyer Education classes that equip future homeowners with the confidence and tools to make informed decisions. If you're looking for meaningful work, outstanding benefits, and the opportunity to help families build brighter futures through homeownership, we'd love to hear from you. Open until filled Starting salary for this position is $23.26-$26.01 per hour DOE Full salary range is $23.26- $36.53 per hour Benefits include medical, dental, life, LTD, PTO and 403(b) Position Summary: Provides counseling services for homeowners and prospective homeowners in accordance with HUD regulations and Agency policies and procedures. Services include mortgage default and foreclosure prevention counseling, pre-purchase counseling and homebuyer education. Monitors case outcomes, maintains appropriate documentation, and prepares related reports.

Requirements

BA degree and 3 years of experience that demonstrates the required knowledge, skills, and abilities for this position, including experience within the housing industry. Additional experience may be substituted year-for-year for education requirement.
Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information
Understanding of mortgage lending, underwriting, and loan processing
Knowledge of HUD programs including loss mitigation, first-time homebuyer programs and Home Equity Conversion Mortgages
Knowledge of the foreclosure process, time frames and remedies
Ability to coordinate loan closings involving multiple funding sources while meeting detailed program eligibility criteria
Ability to set up individual case plans for program participants, outlining issues, options, and solutions for addressing housing needs and emergencies
Knowledge about community resources and programs for referral purposes
Ability to negotiate on behalf of clients
Proficiency with Microsoft Office 365 applications, databases, desktop publishing, and related software, including Excel, Word, Outlook, and Teams, with the ability to learn new technical skills quickly
Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner
Ability to provide homebuyer education in classroom setting

Nice To Haves

BA degree and 5 years of experience in the mortgage or consumer lending industry.
Experience in a social service or other related setting.
Certified housing counselor preferred, may be obtained after hire.
Certified to teach Homebuyer Education by the Washington State Housing Finance Commission preferred, may be obtained after hire.

Responsibilities

Provides foreclosure prevention counseling to delinquent homeowners, including assessing financial circumstances, developing case plans and budgets, explaining resolution options, communicating with mortgage servicers, providing referrals, and conducting follow-up to support case resolutions.
Provides housing counseling services to prospective homebuyers, including assessing client needs, developing individualized action plans and household budgets, providing education and referrals to community resources, and conducting ongoing follow-up to support clients in achieving homeownership goals.
Coordinate, prepare and teach homebuyer education courses.
Completes detailed case notes for each client contact and service provided.
Makes eligibility determinations for various loans and programs.
Provides preliminary counseling and assists with loan processing services for Agency administered loan programs that do not create a conflict of interest.
Maintains up-to-date referral resources handbook to provide clients with accurate and appropriate referrals to resources.
Monitors case outcomes, maintains file systems, and enters data. Maintains accurate statistics and documentation necessary for administering programs, measuring program outcomes, and meeting funding requirements. Compiles reports for various funding sources.
Participates in program, division, and agency-wide meetings and committees. Coordinates services with other agencies and organizations as needed.
Works with coworkers and volunteers to promote a positive, respectful, and productive work environment, while protecting client confidentiality and dignity.
Completes assigned tasks and performs related duties as assigned or as the situation dictates.
Always provides excellent customer service as well as helps to grow the customer service culture within the agency.