Housing Counseling Support Specialist

Idaho Housing and Finance Association • Boise, ID

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About The Position

Idaho Housing and Finance Association is looking for a Housing Counseling Support Specialist to join their team. This role is vital in guiding clients through the housing counseling process. Responsibilities include answering client questions, inputting information, and providing support to housing counselors and Homebuyer Education programs, ensuring clients receive prompt, high-quality service. Organizational skills, attention to detail, and commitment to customer service are essential for helping clients navigate the process and achieve their housing goals. Idaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities through housing opportunities, self-sufficiency, and economic development.

Requirements

• Experience in performing administrative functions
• Strong customer service and communication skills
• Excellent organization and attention to detail
• Ability to multitask and prioritize responsibilities
• Proficiency with computer systems, online platforms, and spreadsheets

Nice To Haves

• Housing industry or social service experience a preferred but not mandatory
• Bachelors degree desirable

Responsibilities

• Serve as the first point of contact for housing counseling clients, answering questions, gathering information, and completing initial intake assessments
• Enter and maintain client information in CMS, assign counseling files, and coordinate appointments with housing counselors
• Provide ongoing administrative and customer service support to housing counselors and clients through phone, email, and chat
• Maintain housing counseling resources, spreadsheets, client files, and documentation to support accurate and compliant program operations
• Provide support for Online Homebuyer Education programs and cross-train to serve as backup for Homebuyer Education responsibilities
• Assist with client follow-up, correspondence, clerical duties, and additional housing counseling projects as needed
• Other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level