Housing Coordinator

Country Manor•Brainerd, MN

2d•Onsite

About The Position

About Pinecrest of Country Manor Pinecrest of Country Manor in Brainerd is an exciting expansion of our long-standing commitment to providing exceptional care and services. This new community offers an opportunity to be part of something special - building a culture, developing a team, and creating an environment where both residents and employees thrive. At Country Manor, our mission is to enrich the quality of life for the individuals and families we serve by providing superior health care and services. Nursing Services is dedicated to enriching lives through innovative programming, quality care, and a culture that supports the spirit, mind, and body. JOB SUMMARY The Pinecrest Housing Coordinator is responsible for tenant satisfaction, excellent service quality and daily operations. This individual will assist tenants and their families with questions/concerns, tours, orientations, and help to determine the most desired housing community based on their unique set of wants and needs. This includes maintaining excellent communication and quality customer service skills with the tenants, the tenants’ families, and Pinecrest of Country Manor staff. The Pinecrest Coordinator is responsible for volunteer program development and supervision, activities, socials, and special events. MISSION STATEMENT The mission of Country Manor is to enrich the quality of life for the individuals and families we serve by providing superior health care and services. VISION STATEMENT Our vision is to perpetuate our quality of life/service to outside community who have not yet experienced our mission.

Requirements

Continually meet requirements as defined by Minnesota Statute 144D.10 Manager Requirements. If applicant does not currently meet said requirements, applicant will agree to obtain this status within six month of hire.
Post HS degree along with experience working directly with geriatric population.
Genuine interest and willingness to work closely with the tenants in an effort to make each tenant’s life more satisfying and meaningful. Must be able to assess and understand their needs.
Ability to display a great deal of patience, consideration and tact when dealing with tenants, tenant’s family members, visitors, and community members.
Ability to work independently and use judgment when making decisions.
Ability to professionally and effectively read, write and communicate in English, while maintaining confidentiality.
Must have excellent organizational, time management skills and demonstrated computer skills.
Proficient mathematical skills, including addition, subtraction, multiplication, division, and 10-key calculation.

Responsibilities

Help to maintain a high standard of tenant satisfaction through a creative and social activity program. Show initiative by finding and sharing new and innovative ways to grow and expand the program activities.
Must exercise discretion and use conflict resolution when responding to tenant and family concerns.
Facilitate tours for prospective tenants as needed.
Assist with orientation process for new tenants and families.
Establish programs for tenants based on individual needs. Organize and assist with group and individual activities. Monitor attendance and participation.
Facilitate decorating of designated areas i.e. seasonal and various approved themes.
Assist with tenant meetings. Encourage involvement from all tenants. Communicate issues and concerns raised to the General Manager, Woodcrest of Country Manor.
Assist in monitoring change of status in tenants and communicate issues of concern to the RN Case Manager. Maintain effective relationships with the Home Care staff.
Lead and manage the volunteer program through recruitment, orientation, and scheduling of volunteers for various programs within the Campus.
Create a monthly newsletter and calendar of events for tenants and family members.
Serve as a back-up for the functions of monthly billings, accounts receivables, deposits, and leases.
Maintain positive working relationships with other departments.
Administrative on-call rotation every other week.
Support the Mission and Vision Statements of Pinecrest of Country Manor.
Other duties as delegated by General Manager, Pinecrest of Country Manor.