Housing Coordinator

YWCA Banff•Banff, AB

1d•CA$50,700 - CA$64,350•Onsite

About The Position

YWCA Banff is seeking a thoughtful, steady, and highly organized Housing Coordinator to support safe, stable, and affordable housing in the Bow Valley. This is meaningful, practical, people-centred work. As part of YWCA Banff’s Residential Programs team, the Housing Coordinator helps deliver our Long-Term Affordable Housing Program, supporting the systems, relationships, and day-to-day coordination that help residents maintain housing stability. This role is for someone who understands that housing is more than a place to live. It is safety, dignity, connection, and the foundation people need to move forward. You will be a key point of contact for residents, applicants, internal teams, and community partners. You will coordinate housing applications, waitlists, leases, inspections, communications, reporting, and resident follow-up, while helping strengthen a program that responds to real housing pressures in our community.

Requirements

Post-secondary education in Human Services, Social Work, Nonprofit Management, or a related field, or an equivalent combination of education and experience.
2 to 3 years of related experience in affordable housing, social services, emergency housing, property management, nonprofit programming, or community-based work.
Experience supporting program coordination, administration, delivery, or evaluation.
Familiarity with trauma-informed practice, housing retention, client-centred approaches, and community support systems.
Strong administrative and technical skills, including Microsoft Office and database or property management systems. Exact Estate experience is an asset.
Strong written and verbal communication skills.
Excellent organization, attention to detail, confidentiality, and follow-through.
Ability to assess urgency, manage competing priorities, and work both independently and collaboratively.
Commitment to equity, inclusion, reconciliation, and YWCA Banff’s mission and values.

Nice To Haves

Exact Estate experience is an asset.

Responsibilities

Coordinate the day-to-day delivery and ongoing improvement of the Long-Term Affordable Housing Program.
Manage housing applications, waitlists, eligibility documentation, resident communication, move-ins, move-outs, leases, and program records.
Maintain accurate housing data, resident files, occupancy records, reporting tools, and property management information.
Track key program information, including occupancy, waitlist activity, rent collection, inspections, maintenance follow-up, and resident feedback.
Support residents from a trauma-informed and client-centred lens, including referrals, systems navigation, and collaboration with Residential Program Counsellors.
Coordinate inspections, unit walkthroughs, maintenance follow-up, building checks, and unit turnover processes with Facilities and Residential Programs.
Support housing policies, procedures, checklists, workflows, and compliance requirements.
Contribute to program evaluation, reporting, and continuous improvement.