Housing Coordinator (Bilingual)

Brilliant Corners•Los Angeles, CA

4d•Hybrid

About The Position

Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program managed by Brilliant Corners in partnership with Los Angeles County Department of Health Services, other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County, supporting them with all aspects of the housing process. They work with program participants in various settings and subsidy types, including scattered-site, project-based, and residential facilities, with either locally funded subsidies or federal vouchers. The Housing Coordinator will help program participants move into housing and provide housing retention services, working collaboratively with property providers, case management, and service providers to ensure successful housing retention. This role involves conducting regular home visits to ensure program participants’ well-being and unit habitability, and working creatively to prevent eviction and other housing-related issues. Housing Coordinators working with federal voucher holders will also become subject matter experts on public housing agencies and Brilliant Corners’ policies and procedures.

Requirements

One year of work experience in non-profit human services
Experience communicating with and providing social services to Spanish speaking clients
Fluency (written and verbal) in both English and Spanish is required
Excellent verbal and written communication skills
Strong interpersonal skills
Willingness to travel all over Los Angeles county and make regular in-person visits in the community
Possession of a valid California driver’s license, a clean driving record, and automobile insurance
Access to reliable transportation
Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
Flexibility is required regarding scheduling and prioritizing tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

Nice To Haves

Experience with homeless, veterans, and/or people with health conditions or impairments a plus
Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system a plus

Responsibilities

Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
Liaise between program participants and case management services.
Work with the Housing Acquisitions team to assist with housing placements and assignments.
Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
Respond to housing and tenant-related emergencies during normal business and after hours.
Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
Educate community members about the housing needs of identified program participants and the importance of supportive housing.
Submit and follow up on tenant maintenance requests.
Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
Update multiple data systems with appropriate participant information.
Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
Other duties as assigned by the Program Supervisor or Program Manager.