Bilingual Housing Navigator

Titanium Healthcare • San Luis Obispo, CA

7d • Hybrid

About The Position

The Housing Navigator (HN) is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing housing. This position is hybrid, allowing for work from home and in-field work within San Luis Obispo County. HNs are required to travel to members within designated areas and have full control over their schedule when meeting members. Mileage reimbursement is provided for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required
• Minimum 2+ years of experience in healthcare, social services, public health, case management, or working with unhoused and unsheltered individuals, families, and veteran programs
• Prior experience working with HMIS
• Prior experience working in a social service setting with working knowledge of case management systems and planning techniques
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• Associate degree preferred
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Responsibilities

• Research, establish, and maintain a list of available housing opportunities in the region
• Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing
• Develop individualized housing plans and communicate plans and housing opportunities to members
• Ensure effective service and all placements are consistent with member care plan
• Assist members with the housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications
• Assist members in understanding tenant rights and responsibilities
• Assist members with landlord communications by being a mediator if there are disagreements or concerns
• Conduct follow-up meetings with members after housing placement to assist with any issues that may have arisen
• Maintain accurate documentation of service objectives, outcomes, and other member-related information in appropriate data systems
• Participate in collaborative team meetings to provide input, support, brainstorm solutions to common areas of concern, and develop best practices
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Utilize the Homeless Management Information System (HMIS) to add members into housing portal
• Assist members complete the CES assessments
• Assist members in-person with assessments or housing tenancy
• Perform other duties as assigned or required per departmental policy

Benefits

• Mileage reimbursement
• 12 holidays
• up to 15 days of accrued PTO
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits (company covers up to 100% of premium and 50% of dependents)
• Unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED