Housing Navigator

Friends of the Family•Waterloo, IA

5d•Hybrid

About The Position

The Housing Navigator supports program participants in the initial phase of assistance following program pull, including eligibility certification, intake, housing search, placement, and lease-up. This role works closely with participants to identify and address barriers to housing, develop individualized housing placement plans, and ensure timely connection to safe, stable housing. The Housing Navigator builds and maintains relationships with landlords to expand housing opportunities and facilitate quick move-ins. This position also carries a caseload to deliver case management and supportive services that promote housing stability.

Requirements

Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
Ensure confidentiality is in place for all people FOF serves.
Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience.
Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
Ability to pass state, federal, and child abuse background checks.

Nice To Haves

Previous experience in housing programming, affordable housing, access programming and/or victim service programming.

Responsibilities

Complete intake and leasing documentation and maintain accurate, timely data entry
Assist with PSH certification as assigned
Work with participants to identify housing barriers and develop individualized housing placement plans
Support participants through the housing search process, including applications, unit viewings, and landlord communication
Build and maintain relationships with landlords to expand housing opportunities and support timely placements
Coordinate move-in logistics and ensure efficient lease-up for participants
Provide case management and supportive services to assigned caseload to promote housing stability
Maintain a list of available and eligible units in the service area and distribute to clients/survivors and colleagues.
Provide education and advocacy to landlords around unique barriers of program participants
Provide resources and education on tenant rights as assigned
Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.