Housing Case Manager

ACTS • Dumfries, VA

13d • $56,160 • Onsite

About The Position

The Sustainable Housing Case Manager – HUD provides case management services to clients currently receiving ACTS Housing Services and community participants who have been provided housing services through ACTS.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Working knowledge of MS Word, Excel, Outlook, and Internet navigation
• Ability to function well in a high-paced and at times stressful environment.
• Have a valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle
• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)
• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience
• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

Nice To Haves

• Excellent sales and customer service skills.
• Preferred – CPR and First AID Certification
• Proficient with Microsoft Office Suite
• Bilingual capability (English and Spanish, French or Arabic)
• A bachelor’s in human services or behavioral sciences

Responsibilities

• Conducts comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate.
• Assist client in developing Individual Service Plan (ISP), assess progress and problem-solving barriers to self-sufficiency regularly.
• Monitors client’s compliance with Program Agreement.
• Serves as an advocate and liaison for assigned caseload clients receiving ACTS Housing Services.
• Provides education and information in building client self-sufficiency around family systems, housing, budgeting, employment, educational training, health and other human services with an emphasis on long-term housing and economic stability.
• Makes referrals to other services as needed and works with other community partners to provide collaborative services to clients.
• Executes their assigned program funding within the approved budget and in compliance with funding source requirements.
• Enters and updates information into the Homeless Management Information System (HMIS), SharePoint and other client databases as required.
• Maintains client files in accordance with ACTS guidelines and other accrediting agencies for program and grant requirements.
• Participates in regular supervision with Program Supervisor by providing regular updates and preparing case presentations.
• Completes required 40 hours of training annually including CPR, First Aid and NARCAN certification and other human service trainings.
• Promotes community awareness about homelessness and human services.
• Attends staff meetings, community meetings, training and other agency related activities as required.
• Conducts ongoing outreach to establish/foster a network of community resources and services.
• Performs other duties as required.

Benefits

• Full health insurance options with generous employer contribution for medical
• 403(b) matching
• Paid vacation and sick leave
• Personal time
• Paid lunch
• Comp time
• Birthday time off
• Additional time off from December 25 – January 1
• Free, award-winning training
• Earn First Aid, and Narcan certifications, as well as other human service trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level