Housing Case Manager

Violence Intervention Program • New York, NY

23h • $55,000 - $55,000 • Hybrid

About The Position

The Violence Intervention Program (VIP), established in 1984, is a culturally specific organization dedicated to addressing domestic and sexual violence within Latine communities in NYC. VIP provides intensive support and services to over 3,500 survivors and children annually and reaches over 10,000 community members through outreach and education. The Rapid Re-Housing Program (RRH) and the Casa Sandra Transitional Housing Program aim to help survivors and their families secure safe, permanent housing after fleeing domestic violence. RRH focuses on sustainable housing plans, financial assistance for move-in costs and temporary rental support, and services to identify housing options. Casa Sandra offers rent-free, time-limited transitional shelter while clients work on housing plans and applications for various housing opportunities. Both programs assist clients in setting and achieving goals for home sustainability.

The Housing Case Manager (HCM) plays a crucial role in supporting clients to obtain permanent housing. This involves assessing client needs, providing case management and advocacy for public benefits, education, and employment opportunities. The HCM will also conduct informational workshops, coordinate with other service providers, and maintain knowledge of relevant systems and databases. A key responsibility is fostering positive relationships with external service providers, community organizations, and government entities to ensure collaborative support for clients. The HCM will work closely with the Senior Housing Case Manager and Housing Justice Advocate to personalize the housing acquisition journey for each household.

Requirements

• Bachelor’s in relevant field, or equivalent experience.
• Fluent in both English and Spanish (verbal and written).
• A minimum of three (3) years crisis intervention, case management, advocacy and/or counseling experience, preferably in the areas of housing and/or domestic violence, sexual assault, or related field.
• Strong verbal, written, communication and documenting skills.
• Must be well organized and be able to work both independently and as a team member.
• Must be knowledgeable in working with diverse communities, particularly Latinx, people of color, and low-income populations, and must deliver services with cultural humility.
• Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc., with strong internet and software skills; incl. Microsoft Office and client database.
• Must be able to work effectively in a remote service model (“work from home”).
• Must have the ability to lift at least 30 lbs. and travel via public transportation (bus, train, etc.).
• Must be able to exercise good judgment and sensitivity at all times.
• Must maintain agency, program, and client confidentiality at all times.
• Must work well with a team and bring self-awareness and accountability to the workplace.

Nice To Haves

• Knowledge of trauma-informed domestic violence services to provide counseling as needed.
• Experience working with shelters, Department of Homeless Services (DHS), Human Resource Administration (HRA), and Temporary Assistance for Needy Families (TANF) benefits.
• Great sense of humor a huge plus.

Responsibilities

• Conduct screenings and intakes to assess eligibility for the program.
• Conduct needs assessments to help identify client service needs/goals, providing regular updates on an ongoing basis.
• Collaborate with clients to develop a case management plan for economic sustainability, and implement that plan through support services, advocacy (verbal and written), and accompaniment to appointments, etc.
• Review eligibility and assist with applications for benefits/entitlements.
• Provide post-placement follow-up services to support stability; this includes continual needs assessment, reducing isolation, problem-solving, and identification of resources to assist with community integration.
• Support building and maintaining strong relationships with relevant government agencies for referrals to VIP’s RRH and TH programs.
• Remain abreast of all changes to government protocols impacting housing and entitlements options for survivors of domestic violence.
• Maintain proper and timely documentation of client activities in VIP’s client management system, Salesforce, including complete and accurate information about service outcomes.
• Participate in preparing reports and statistical information in collaboration with VIP’s Data Team, and as required by supervisor and senior management.
• Conduct research and maintain a current resource directory regarding referral sources and the various options available.
• Work collaboratively with colleagues, supervisors, and other service providers to ensure high-quality services.
• Participate in program meetings such as case conferences, all-staff, and team meetings.
• Conduct community outreach and /or educational workshops, as needed by the program.
• Promote and amplify the values, and comply with all policies and protocols of the Violence Intervention Program.
• Perform other tasks as required by the direct supervisor and senior management, as requested.

Benefits

• VIP covers 90% of medical insurance premium costs for employees and their families.
• Flexible Spending Accounts & Health Savings Accounts available.
• Unlimited Paid Time Off program, 12 paid holidays, a mid-year and end-of-year office closure.
• Summer Friday schedule (optional)
• Commuter benefits (Mass Transit & Parking)
• 403b retirement plan
• Employee Assistance Program
• Disability & Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level