Housing Case Manager

Face To Face Health & Counseling Services•Saint Paul, MN

20h•Hybrid

About The Position

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. This role is responsible for establishing trusting youth-adult relationships while providing supportive services at SafeZone, a Day Shelter, for youth experiencing homelessness. Case Managers work with youth to achieve their goals around housing, education, employment, financial stability, building support networks, and more. The Case Manager will also take part in facilitating different programs and workshops that align with youth’s interests in overcoming barriers. This position is 37.5 hours a week.

Requirements

Minimum of B.A. degree in social services, extensive experience in lieu of degree
Minimum of 2 years’ experience working with youth experiencing homelessness or facing other barriers
Experience with a positive youth development and harm reduction approach
Excellent interpersonal and communication skills
High reliability and integrity
High degree of problem-solving skill
Positive attitude and willingness to do what it takes to meet youth needs
Ability to work independently, exercising good judgment and involving others when necessary
Good crisis management skills and the ability to navigate stressful situations well
Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.
Valid driver's license, insurance, and ability to drive in all MN driving conditions

Responsibilities

Provide Case Management supportive services to youth
Establish healthy and appropriate physical and emotional boundaries with youth
Support healthy adolescent development of youth
Conduct individual assessments to determine needs and goals
Assist clients with reaching their education, employment, and housing goals
Complete SafeZone intake and appropriate assessments
Assist clients in meeting benchmarks in their goals
Document youth outcomes in all appropriate databases
Complete appropriate paperwork in a timely manner
Transport clients as needed to accomplish their goals
Conduct home visits with clients
Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
Maintain a caseload consisting of drop-in space clients and referrals for scattered housing programs
Collaborate with internal programming staff and contribute to group activities and youth leadership opportunities
Engage in training and development to maintain a holistic understanding of case management
Collaborate with other staff and maintain teamwork style, and maintain professional working relationships with clients or other outside agencies or contacts
Provides all services guided by the evidence-based principles for helping youth overcome homelessness.
Conduct intakes and CEYS assessments for youth coming into the drop-in space
Provide excellent customer service while greeting and checking youth in the center
Engage with youth at the center in a meaningful and respectful manner assisting them with various resources offered at the center or in the community
Respond to crisis situations in the space and de-escalate in a calm and professional manner
Assist youth in accessing emergency housing
Maintain the daily flow of the drop-in center by helping at the front desk, in the clothing closet, computer lab, computer lab, kitchen, or other areas as needed
Perform other duties as assigned.