Housing Case Manager - The Lirio

Housing Works • New York, NY

9d • $24 - $31 • Onsite

About The Position

The Housing Case Manager (HCM) provides comprehensive Case Management services and care coordination to a caseload of residents who are living with HIV and/or and co-occurring conditions. The Housing Case Manager works closely with their clients in the clients’ homes, in the office, and in the community helping to ensure housing stability by promoting independent living skills, financial management, and health and wellness.

Requirements

• Bachelor's degree in social work, psychology, counseling, or a related field preferred. Master’s Degree a plus.
• A minimum of three years of relevant experience in a social services setting working with individuals who have experienced homelessness, mental health issues, and/or substance use is required.
• Ability to prioritize and multi-task.
• Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals engaging in substance use, and having multiple chronic medical and/or behavioral health conditions.
• Ability to document in various electronic systems to chronicle client services
• Dependable and flexible
• Able to maintain a high level of client confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good communication skills, both verbally and in writing, including the ability to communicate with all levels of management.
• Must be proficient in Microsoft Outlook, Word, and Excel.
• Ability to work with colleagues to solve problems.
• Familiarity with Harm Reduction practices.

Nice To Haves

• Master’s Degree a plus.

Responsibilities

• HCM provides case management services to assigned clients, including supportive counseling, motivational interviewing, crisis intervention, care coordination, linkage and referral, assessment and service plan development, fieldwork, and assessment/observation of resident in their living space as needed but no less than once per month.
• Documentation of all services and interventions provided as per funder, regulatory, industry and internal standards.
• Provide referrals, and follow-up, when necessary, for primary care, substance use services, nutrition, clothing, mental health services, and financial management.
• Maintain meaningful engagement with residents, using motivational interviewing and other supportive interventions to help residents achieve and maintain the highest level of independent functioning possible.
• Promote participation in community activities and other endeavors that promote individual growth and development of a social support network.
• Utilizing the vast array of internal services available to clients, look to connect (and coordinate) with other departments including: ADHC, Health Services, OASAS, Health Homes, Behavioral Health, Community Partnerships, Legal, and Job-Training.
• Help new clients move into their apartments and assist clients with their transition from homelessness to stable housing.
• In collaboration with the client, develop strength based individualized goals. Provide constructive feedback on goal participation during scheduled engagement.
• Accompany residents as needed to facilitate access to external services.
• Assess and discuss financial management with the client, including following up with the client on any rent obligation, maintaining an active subsidy, consistently making utility payments, and food and nutritional needs.
• Complete apartment inspections and place work orders as needed, ensuring collaboration with the custodial and operations staff
• Actively participate in weekly supervision with your supervisor. Come to the meetings prepared.
• Complete all required reports and paperwork by the prescribed deadlines.
• Demonstrate excellent customer service with clients, staff, vendors, and all other relevant stakeholders.
• Coordination of care, including but not limited to case conferencing, with residents’ internal and external service providers. Participate in case conferences, internally or externally, as part of a multidisciplinary team
• Perform other responsibilities and duties as assigned.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and text books.
• Metro Card provided for transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level