Housing Case Manager

Friends For Life Corporation•Memphis, TN

2d•Hybrid

About The Position

The Housing Case Manager is responsible for evaluating applicant eligibility for STRMU (Short-Term Rent, Mortgage, and Utility) assistance across service areas in Mississippi (Tunica, Tate, Marshall, Desoto), Tennessee (Shelby, Tipton, Fayette), and Arkansas (Crittenden). This role also includes the organization, tracking, and maintenance of housing-related data and physical properties, combining elements of property management and data oversight to support the effective delivery of the Housing program.

Requirements

Two years of full-time professional case management in a public service agency.
Good strategic/critical thinker, self-starter, goal-oriented.
Excellent verbal and written communications.
Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment -- with particular attention to detail and organization.
Ability to work with a diverse client population.
Strong relationship-builder both with team and clients (internal and external).
Ability to follow verbal and written instructions.
Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMs, and Zoom.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).
Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.
Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
Must be able to interact with everyone in a friendly, helpful manner.
Requires ability to speak audibly and listen actively.
Requires ability to use computers, telephones and other office equipment.
Requires ability to sit for extended periods.
May require occasional bending and lifting up to 25 pounds.
May require periodic local travel.

Nice To Haves

Bachelor level degree in a health or human services related discipline preferred, not required.
Experience working with persons with HIV/AIDS preferred.

Responsibilities

Assess eligibility for STRMU, Property Management, and other housing assistance programs in accordance with HUD and internal guidelines.
Conduct client orientations covering program requirements, rental rights, housekeeping, lead-based paint, compliance, and move-in/move-out expectations.
Develop and maintain Housing Plans for all new clients and revise plans for returning participants.
Provide referrals to internal and external supportive services and assist clients in accessing utilities and other necessary services.
Monitor client progress, manage lease violations and evictions, and support compliance with housing and treatment plans.
Collaborate with the Property Management team (Landlords) to identify and maintain affordable housing options.
Schedule and complete housing inspections (initial, quarterly, and annual) per program standards and HUD guidelines.
Oversee maintenance request submissions and follow-up to ensure timely completion.
Ensure pre-leasing inspections and readiness of units before move-in and during move-outs.
Track and support lease violations in accordance with lease agreements and legal standards.
Calculate rent and subsidy amounts within required timeframes and manage entry into all electronic databases.
Maintain records of inspections, leases, re-certifications, eligibility tracking, and service documentation.
Track rent payments, issue delinquent notices by the 6th of each month, and maintain records of rent receipts.
Monitor and maintain compliance of program caseloads to ensure required service levels are met.
Ensure timely processing of STRMU and Supportive Housing applications, approvals/denials, and communication with clients.
Determine the eligibility of persons applying for STRMU funds in accordance with HUD guidelines within 3 days of receipt of applications.
Provide information regarding the STRMU application and referral process to walk-ins.
Type and mail approval and/or denial letters within 5 days of receipt of new application
Document all activity with STRMU participants on progress note forms and in assigned electronic databases within 24 hrs. of date on denial or approval letter.
Ensure appropriate releases are signed in order to facilitate processing of STRMU applications.
Track eligibility period for each approved STRMU participant and document on STRMU tracking form.
Conduct regular follow-ups with clients, landlords, and service providers to ensure housing stability, timely lease renewals, and that all client needs are being met in accordance with housing plans and program requirements.
Regular and predictable attendance is required
Return all calls, emails and text in a timely manner.
Participate in weekly or biweekly coaching sessions with supervisor
Complete Performance Reviews and SMART GOALS
Participate in All Staff Meetings and In-Service Days
May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position
Provide direct courteous, professional and timely assistance to staff, clients and community partners via phone, email, chat or in person.
Exhibit excellent verbal and written communication skills tailored to diverse customer needs.
Demonstrate empathy and patience when interacting with customers to foster trust and loyalty.
Use critical thinking and creativity to find effective solutions to data management issues.
Collaborate closely with other departments to address client data requirements and reporting needs effectively.
Assist in training new team members and sharing best practices for your assigned programs and other assigned data systems.
Meet or exceed the Friends Way approach to customer service for both internal and external encounters.
Proactively identify areas for improvement in process and workflows and suggest solutions when necessary.

Benefits

12 accrued vacation days per year
12 accrued sick days per year
14 paid holidays, including Your Birthday!
Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation
Flex Schedule may be available based on position after introductory period
Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans.
401k program with up to 3% employer match starting immediately
Employer-paid basic life insurance valued at $50,000
Employer-paid Short-term disability
Voluntary Life and AD&D, Long-term disability
Flexible Spending Accounts for healthcare and dependent care
Student Loan Forgiveness Programs
Employee Assistance Program with in person counseling options