Housing Case Manager

U.S.VETS•Inglewood, CA

1d•Onsite

About The Position

Make an Impact Join a mission-driven team helping veterans and their families transition from homelessness to permanent housing. As a Housing Navigator, you will work directly with veterans to guide them through every step of the housing process, including housing search, landlord engagement, lease support, move-in coordination, and housing stability services. This role is ideal for someone passionate about housing access, case management, outreach, and supportive services who wants to make a direct impact in the lives of veterans experiencing homelessness.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, or related field required equivalent experience may substitute where permitted by funding source
Experience working with homeless populations, supportive housing, or low-income communities
Strong understanding of housing navigation, housing resources, landlord engagement, or case management preferred
Excellent communication, relationship-building, and advocacy skills
Strong organizational skills and ability to manage multiple clients and deadlines
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in Microsoft Office and electronic documentation systems
Ability to maintain confidentiality and professional boundaries
Valid driver’s license, reliable transportation, and ability to meet insurance requirements

Nice To Haves

Experience working with veterans, HUD-VASH, SSVF, or housing-focused programs
Familiarity with Continuum of Care systems, coordinated entry, or supportive housing programs
Experience conducting outreach, housing placement, or housing retention services

Responsibilities

Assist veterans and families with securing permanent housing through housing search, application support, and lease-up coordination
Serve as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partners
Collaborate closely with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teams
Maintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goals
Conduct housing assessments to identify barriers, strengths, housing preferences, and support needs
Support clients with gathering documentation, completing housing applications, and submitting required paperwork
Assist clients with apartment searches, unit viewings, transportation coordination, and move-in logistics
Build and maintain strong relationships with landlords, property management companies, and housing providers
Advocate for clients during landlord negotiations and help overcome tenant screening barriers
Conduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participation
Provide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resources
Maintain accurate client case files, housing placement data, outreach documentation, and program reporting
Participate in case conferencing, community meetings, and housing collaboration efforts
Support housing retention efforts and assist clients in maintaining stable housing
Maintain knowledge of program eligibility, housing regulations, and supportive service requirements
Coordinate with VA programs, supportive housing initiatives, and local Continuum of Care systems
Conduct street outreach and community engagement activities as assigned
Support coordinated entry, housing referrals, and care coordination across programs