Housing Case Manager
About The Position
The Housing Case Manager (HCM) plays a critical role in SAVE's Housing First Services program, helping survivors of domestic violence achieve housing stability and long-term independence. You'll provide intensive case management, connect clients to financial assistance and community resources, and advocate on their behalf with landlords, government agencies, and community-based organizations. This role operates across two housing programs with distinct funding sources and requirements, offering a dynamic and meaningful caseload of 12–18 clients at varying levels of need. This is a full-time hourly role that is eligible for overtime.
Requirements
- Bachelor's degree or equivalent experience in social work, human services, counseling, psychology, criminal justice, or a related field
- At least 1 year of case management or similar experience in a social services setting, preferably with trauma-affected populations (more experience strongly preferred)
- At least 1 year of experience working directly with domestic violence survivors
- Understanding of survivor-centered and trauma-informed service models
- Knowledge of the Bay Area housing market and resources available to lower-income communities
- Strong communication skills with the ability to work independently and adapt across environments
- Flexibility to work evenings and weekends as needed
- Proficiency in MS Office, Google Suite, and client tracking databases
- Valid California driver's license, auto insurance, and reliable vehicle access
- Completion of (or willingness to complete) the 40-hour state-mandated DV counselor training
- Must pass a background investigation
Nice To Haves
- Experience with housing subsidy programs, tenants' rights, and housing law protections for DV survivors
- Bilingual and/or bicultural experience strongly preferred
Responsibilities
- Deliver intensive crisis intervention, safety planning, and individualized case management to eligible survivors
- Conduct one-on-one sessions to identify needs, set goals, make referrals, and track progress
- Assist clients in applying for housing waitlists, affordable housing, and benefits (SSI/SSDI, CalWORKS, CalFresh, VOC)
- Conduct housing assessments and search for suitable units through online platforms and community outreach
- Provide advocacy with landlords and housing properties on behalf of clients
- Support clients in enrolling in employment training and educational programs to strengthen economic stability
- Deliver flexible case management in-home, in-office, mobile, or virtually throughout Alameda County
- Maintain accurate client files and ensure proper documentation of all services and assistance provided
- Manage intake across multiple databases; maintain a current directory of community resources
- Meet regularly with the Housing Manager for supervision and program oversight
- Respond to crisis calls and walk-in survivors
- Provide emergency transportation as needed
- Participate in staff meetings, trainings, and organizational retreats
- Support onboarding of new staff and volunteers
- Contribute to program planning, development, and office operations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
