Housing Based Case Manager

The Salvation Army Canada and Bermuda Territory•Ottawa, ON

3d•Onsite

About The Position

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The Housing Based Case Manager will facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street to permanent housing with supports. This role involves engaging clients where they are at, providing comprehensive case management, crisis intervention, and support to access services. The position requires maintaining accurate records, collaborating with internal teams and external partners, and managing financial resources according to policy. The role may involve dealing with challenging client behaviors and medical situations, and must be discharged in accordance with The Salvation Army’s Mission Statement.

Requirements

Completed Community College degree in Social Work or equivalent work experience
Strong case management skills, including strong motivational interviewing, written and computer skills
Minimum 2 years’ experience in direct client case management service working with an urban homeless population experiencing addiction and/or mental health issues
Proven experience in liaising with community resource agencies to successfully advocate and negotiate clients’ needs
Proven ability to handle highly stressful situations and competing priorities
Current clear Police Reference check for Vulnerable Sector

Nice To Haves

Current certification in First Aid/CPR, ASSIST and NVCI preferred
Valid ‘G’ driver’s license and current clean drivers abstract
Experience administering Narcan and/or Narcan training a strong asset
Bilingualism (English/French) an asset

Responsibilities

Engage clients “where they are at” – on street or at location whichever is most comfortable for client
Case management of clients including intake, assessment for housing history, barriers to housing, immediate and ongoing needs (ID, financial, food, shelter, clothing and medical)
Preliminary goal setting/plan to assess client conditions, determine housing history and existing barriers to housing
Provide crisis intervention when necessary
Coach and support clients as needed to access appropriate services
Monitor and follow up on client’s progress; advocate on behalf of the client as required and appropriate
Arrange for case conferences where appropriate or attend reviews requested by community workers
Maintain accurate records and documentation including incident reports, log notes and case notes
Maintain ongoing contact with clients
Work with clients to create a client driven goal plan with ongoing follow up to ensure goals are being worked towards
Engage landlords on the benefits of working with the Housing First model
Procure housing for clients through active housing searches and attending viewings both with the client and without
Refer clients to Ottawa Booth Centre and Community resources when appropriate
Advocate on behalf of clients to necessary Community resources
Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
Prepare statistical and other reports as required
Adhere to all procedures, rules and guidelines for the safety and security of residents and staff
Ensure an adequate amount of necessary supplies are maintained (i.e. forms, log book, cell phone, charger, identification, bus tickets and first aid supplies
Track all client spending
Track mileage for each use of program vehicle
Request purchases and maintain receipts for purchases as per Ottawa Booth Centre policy
Ensure all financial forms are completed as per Ottawa Booth Centre policy
Works collaboratively as part of the HBCM team
Liaisons with community partners, landlords and service providers
Ensure proper use/distribution of bus tickets, taxi vouchers, gas cards and various other gift cards as per funding agreement
Ensure eligibility of client expenditures as per funding agreement.