Housing Assistant
About The Position
Under the general supervision of the Assistant Housing Manager, the selected candidate will process service requests for new owners and new buildings, ownership changes, payee changes, address changes and verifications, updating vendor and building profiles, suspensions and reinstatements. The role involves responding to information requests, emails, and correspondences, and collaborating with other units and outside entities, landlords, and tenants to ensure timely and accurate processing of requests. The position also involves informing landlords of Housing Authority rules, regulations, and requirements, assisting with identifying system issues and suggesting enhancements, preparing data reports, answering the Vendor Change Unit hotline, verifying bank information, and performing vendor outreach. This position is open to qualified persons with a disability who are eligible for the 55-a Program. For NYCHA employees, this position is open on a direct transfer (lateral) basis and as a promotional opportunity. Employees applying via the Automated Transfer List System (ATLS) must reapply to this vacancy posting. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at their current location and in their current title and level (if applicable).
Requirements
- A baccalaureate degree from an accredited college; or
- An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
- A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in '1' above; or
- A satisfactory equivalent combination of education and experience as described in '1' or '2' above.
- Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience.
- All candidates must have a four-year high school diploma, or its educational equivalent.
Responsibilities
- Review and complete new vendors and buildings.
- Review and complete ownership changes.
- Review and complete payee changes.
- Review and complete vendor address changes and verifications.
- Review and complete vendor profile updates.
- Review and complete building profile updates.
- Suspend and reinstate buildings.
- Create and process payment adjustments.
- Inform landlords of Housing Authority rules, regulations, and requirements.
- Review and process information requests and correspondences.
- Assist with identifying system issues and suggest enhancements to improve operations.
- Prepare data reports.
- Answer the Vendor Change Unit hotline and verify bank information.
- Perform vendor outreach to obtain corrections, information, etc.
- Perform other duties as assigned.
Benefits
- A choice of medical coverage plans
- Deferred compensation plans
- A defined pension benefit plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
