Housing Assistant

City of New York • Jamaica, NY

11h

About The Position

This position involves assisting in the resolution of tenancy problems, responding to complaints, and collecting rent and rent arrears. The role requires interviewing residents, investigating and verifying information, and informing tenants of Housing Authority rules and regulations. Responsibilities also include performing income and employment verifications for rent determination, conducting field visits for rent collection and housekeeping concerns, performing rentals and annual/interim reviews, and processing lease renewals or contract rent changes. The position may also require attending administrative hearings and making court appearances. Assignments will be made throughout Queens & Staten Island. This position is open to qualified persons with a disability who are eligible for the 55-a Program. For NYCHA employees, these positions are open as a promotional opportunity only and not on a direct transfer basis. Employees applying for promotional opportunities must have served a period of one year at their current location and in their current title and level. NYCHA residents are encouraged to apply.

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above.
• Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience.
• All candidates must have a four-year high school diploma, or its educational equivalent.

Nice To Haves

• Indicate in your cover letter that you would like to be considered for the position under the 55-a Program.
• For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

Responsibilities

• Assist in the resolution of tenancy problems; respond to complaints; collect rent and rent arrears.
• Interview residents; investigate, and verify information obtained.
• Inform tenants of Housing Authority rules, regulations and requirements.
• Perform income and employment verifications for the purpose of rent determination.
• Conduct field visits for rent collection/home visits regarding housekeeping concerns/window guards/air condition surveys, etc.
• Perform rentals and complete annual/interim reviews.
• Perform case reviews and/or process lease renewals/contract rent changes.
• Attend administrative hearings.
• Make court appearances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees