Housing Assistant

King County Housing Authority•Tukwila, WA

9h•Hybrid

About The Position

King County Housing Authority is recruiting a Housing Assistant for its Housing Choice Voucher Department. The position supports services that help individuals and families access and maintain affordable housing. It serves as a point of contact for clients, landlords, and community partners, providing program support, documentation processing, and customer service in person, by phone, by email, and through written correspondence. Duties may include collecting, processing, and verifying client documentation and contacting third parties for verification. Multiple positions may be filled through this process. The role provides customer service, housing program support, and general office and clerical support. It processes intake and annual recertification files, determines needed verifications, prepares correspondence and packets, scans and indexes records, performs data entry, and operates a multi-line switchboard. After initial onboarding, the position may be eligible for a hybrid schedule depending on work assignment and business and program needs. The employee must be able to report to KCHA's Central Office in Tukwila.

Requirements

High school diploma or GED and less than one year of administrative support experience with some customer service experience, or an equivalent combination of education and experience.
Experience maintaining manual and electronic records and performing data entry accurately, with attention to detail.
Ability to document information consistently and accurately and process files.
Demonstrated success providing customer service by phone, email, and in person.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and the internet.
Ability to learn and use Adobe, DocuSign, and agency software programs such as Yardi.
Ability to work effectively and positively with people from diverse cultural and socioeconomic backgrounds.
Clear verbal and written communication skills, including active listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organization, prioritization, information tracking, accuracy, and multitasking skills.
Ability to collaborate effectively in a busy office environment and earn the trust, respect, and confidence of others.
Willingness to learn new methods, procedures, and techniques.
Sound judgment in analyzing situations and making decisions quickly.
Consent to and pass required assessments.
Final candidates may be required to complete a criminal background check in accordance with applicable law.
Ability to meet the physical requirements of the classification, with appropriate mobility, balance, coordination, vision, hearing, and dexterity; reasonable accommodations may be made.
Ability to report to the Central Office in Tukwila.

Nice To Haves

Direct experience administering the Housing Choice Voucher Program.

Responsibilities

Provide clear and accurate information about policies and procedures by phone, email, and in person.
Operate a multi-line switchboard, greet clients, and answer inquiries; stock fliers, copy, and file.
Process files and documentation for intake and annual recertifications.
Generate and mail review letters and packets.
Determine required verifications based on family composition, employment, income, and related criteria.
Contact third parties to collect verification information.
Scan and index documentation into electronic records systems.
Report suspected program violations to assigned staff.
Prepare copies for files and mailings and maintain manual and electronic records.
Use office systems to track and perform work; create letters and documents in standard and specialized housing computer systems.
Complete data entry and log and return phone messages.