Housing Assignment Assistant

University of Central Florida•Orlando, FL

About The Position

The Housing Assignment Assistant works in UCF’s Student Success and Well-Being division, within Housing and Residence Life. The role serves as a responsive and accurate point of contact for students, families, and staff, helping manage administrative processes and housing assignments while supporting the daily operations of the Housing Administration Building. The assistant uses housing and university management systems and contributes to student service and departmental operations. The position requires a high school diploma or equivalent and no minimum years of relevant experience. Experience in higher education or a similar setting, familiarity with systems such as StarRez or PeopleSoft, customer-service experience in a fast-paced administrative environment, and strong organizational skills are preferred. The anticipated hourly rate is $15.66–$17.24, equivalent to $32,703–$36,000 annually; the final rate depends on qualifications, experience, and internal equity. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional weekends. Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers are unavailable. A resume is required with the application; a cover letter is encouraged but not required.

Requirements

High school diploma or equivalent.
0+ years of relevant experience.
Applicants must be authorized to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer are not available.
A resume is required with the application.

Nice To Haves

Experience working in a higher education or similar setting.
Familiarity with housing or student information management systems such as StarRez or PeopleSoft.
Skill providing customer service in a fast-paced, high-volume administrative environment.
Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
A cover letter is encouraged but not required.

Responsibilities

Answer incoming telephone calls for the Department of Housing and Residence Life.
Provide accurate information to callers or transfer them to the appropriate staff member or department.
Train staff members and student assistants in the proper use of the phone system.
Use computer systems, including StarRez and PeopleSoft, to find and distribute accurate information to callers.
Respond to student and parent questions and requests through the department email.
Maintain passwords and access to departmental email and organizational accounts.
Provide backup coverage for the Housing Services front desk as needed.
Represent the department at university events such as Open House or Orientation.
Perform processes in StarRez, PeopleSoft, or other management systems as directed, assisting with cancellations, room assignments, room changes, and related tasks.