Housing Assignment Assistant

University of Central Florida•Orlando, FL

1d•$32,703 - $36,000

About The Position

The Housing Assignment Assistant serves as a point of contact for students, families, and staff, providing responsive and accurate assistance across multiple channels. The role supports Housing and Residence Life operations by managing administrative processes, coordinating housing assignments, and contributing to the day-to-day functions of the Housing Administration Building. The assistant works with a team and uses housing and university management systems to help students find housing. The position is part of the University of Central Florida’s Student Success and Well-Being division, in Housing and Residence Life. The department’s mission is to provide students living in university housing with safe, well-maintained facilities and programs conducive to student learning and success.

Requirements

High school diploma or equivalent.
Zero or more years of relevant experience.

Nice To Haves

Experience working in a higher education or similar setting.
Familiarity with housing or student information management systems, such as StarRez or PeopleSoft.
Customer service skills suited to a fast-paced, high-volume administrative environment.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks simultaneously.

Responsibilities

Answer incoming telephone calls for Housing and Residence Life, provide accurate information, and transfer callers to the appropriate staff member or department when needed.
Train staff members and student assistants on the proper use of the phone system.
Use computer systems, including StarRez and PeopleSoft, to find and distribute accurate information to callers.
Respond to student and parent questions and requests through the department email.
Maintain passwords and access to departmental email and organizational accounts.
Provide backup coverage for the Housing Services front desk as needed.
Represent the department at university events, such as Open House or Orientation.
Perform processes in StarRez, PeopleSoft, or other management systems to assist with cancellations, room assignments, room changes, and related tasks.