13548-Housing Assistant

S.U.C.C.E.S.S.•Vancouver, BC

4d•CA$24 - CA$27•Onsite

About The Position

To assist the Housing Team, maintain an efficient and effective Housing Services Office for a portfolio of affordable rental buildings. This position will assist in the overall administration and operation of both tenant services and facility maintenance.

Requirements

Post-secondary education
Minimum three years’ experience working in a team and office setting
Experience working in customer relations; preferably housing and tenant relations
Knowledge of repairs and maintenance
Knowledge of personal computers and business-based software programs
Knowledge of the Residential Tenancy Act and other related legislations and regulations
Knowledge of the BC Strata Property Act
Knowledge of BC Housing Management Commission housing programs
Criminal Record Check Required
Able to work during evenings and/or weekends

Nice To Haves

Ability to establish and maintain professional relationship with tenants, staff and visitors
Ability to work under pressure and stay calm on stressful situations
Ability to be flexible and adapt to change and shifting of priorities
Ability to handle and manage private and confidential information
Ability to take initiative
Ability to prevent and respond to problems on a timely manner
Ability to work independently and part of a team
Excellent communication and problem-solving skills to handle tenant complaints and difficult conflict situations
Excellent verbal and written communication skills
Excellent emotional management skills
Excellent interpersonal skills
Excellent conflict resolution skills
Excellent time management and organizational skills
Excellent MS Office suite skills

Responsibilities

Performs reception and administrative duties such as answering calls, corresponding to email and in-person walk-ins, preparing meeting agendas and taking minutes
Provides administrative and clerical support for Housing Services and Facility Maintenance (e.g.: preparation and distribution of notices/correspondences to tenants, preparing documents, organizing and updating tenants’ information, records and files in provided software and physical files, income verification and annual rent reviews)
Coordinates tenancy items such as tenant wait lists, tenant applications, tenant selections, reference and credit checks, interviewing of prospective tenants, showing vacant suites, preparing and signing of tenancy agreements, explaining rules and regulations, tenant move-ins and move-outs
Collects tenants’ rent and security deposits, while maintaining the accuracy of tenant financial information and rent payable
Orders office, maintenance and unit supplies
Maintains and retains maintenance records, purchase orders, expense reports, billing for residential suites, common areas and other legal requirements
Prepares Maintenance Reports, Financial Reports and Maintenance Schedules
Controls and maintains key system and record for the property
Prepares documents for arbitration and RTA hearings and attends as required
Performs other related duties as assigned by the Housing Services Manager