Housing and Resource Navigator

Openhouse•San Francisco, CA

1h•$28 - $31•Onsite

About The Position

The Housing and Resource Navigator (HRN) ensures compliance with City and County of San Francisco funding requirements, including contracts with the Mayor’s Office of Housing and Community Development (MOHCD) and the Department of Disability and Aging Services (DAS). The Manager ensures timely service delivery, accurate documentation, and alignment with grant deliverables, while supporting program evaluation and continuous improvement. The HRN is responsible for Openhouse’s housing navigation and resource referral services for LGBTQ+ older adults and adults with disabilities. This role manages data collection and input from housing navigation intakes, housing action plans, and follow-up calls into internal and external databases. The Housing and Resource Navigator collaborates with the Housing and Resource Navigation Team, Community Support Services staff, and external partners to ensure contract deliverables are met. They provide trauma-informed housing counseling during a four-hour drop-in clinic every Tuesday. In one-to-one housing counseling sessions, the HRN provides an overview of housing availability, review screening criteria for affordable housing, including income eligibility requirements, credit check, and criminal background check. The HRN advocates, as needed, directly with landlords, property management, and housing agencies on behalf of community members; or identifies appropriate advocacy services such as Tenant’s Rights, Eviction Defense Collaborative, or other legal resources.

Requirements

Demonstrated experience in housing navigation, or social services.
Knowledge of housing systems, social services, or public benefits programs.
Strong organizational, communication, and problem-solving skills.
Experience managing data, documentation, and reporting requirements.
Ability to work collaboratively across teams and with external partners.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Office and ability to learn database systems.
Fluency in English

Nice To Haves

Knowledge of San Francisco housing systems and resources.
Familiarity with MOHCD, DAS, or similar public funding systems.
Experience facilitating workshops or community education sessions.
Multilingual skills.
Experience working with older LGBTQIA2S++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.

Responsibilities

Delivery of two to four housing workshops and education sessions monthly.
Research for monthly housing resource lists.
Support community outreach and engagement efforts related to housing access.
One-to-one housing counseling sessions with community members developing housing search plans, contacting landlords/property managers, and navigating available resources.
Completion of applications and appeal assistance as needed.
Ensure ongoing follow-up with clients to monitor housing search progress and service utilization.
Support advocacy efforts with landlords, housing providers, and service agencies as needed.
Ensure documentation of client interactions and outcomes in required systems.
Promote removal of barriers to housing and service access.
Ensure timely and accurate data entry into internal and external systems.
Prepare and review reports required by MOHCD, DAS, and other funders.
Contribute to refinement and growth of housing and resource programs.
Ensuring program compliance with MOHCD and DAS requirements
Maintaining timely documentation
Meeting reporting and performance benchmarks
Participating in required trainings and contract-related activities