Housing Resource Navigator

Nisqually Indian Tribe•Olympia, WA

2d•Onsite

About The Position

The Housing Resource Navigator provides services at the Nisqually Tribal Housing Department to assist Tribal Members and Tribal Community Members participate and fully understand all housing programs. The position will help individuals navigate resources to overcome barriers and ultimately achieve their goals. This position performs a variety of administrative/secretarial support activities for management with limited supervision. This position ensures the confidentiality, security, and accuracy of records, and promotes positive employee, customer, tribal and tribal community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times. Please note: NSORNA Nisqually's Sex Offender Registration and Notification Act requires all individuals who have ever been convicted of a sex offense to register with our Public Safety Department. This is true whether or not you have to register with another jurisdiction.

Requirements

Must be eighteen (18) years of age.
High School Diploma or GED equivalent.
Experience with professional computer skills and software databases.
Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribes vehicle insurance provider.
Successfully pass a pre-employment drug screen and criminal background check.
The ability to work with vulnerable populations including adults and children.
Must pass a State and National (FBI) criminal history background check prior to employment.
Strong written, verbal, and interpersonal communication skills.

Nice To Haves

Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and ability to demonstrate cultural sensitivity.
Experience working with Federally Recognized Tribes.

Responsibilities

Screens phone calls and visitors, directing to appropriate staff or department when necessary; provides information requiring comprehensive knowledge and may interpret department policy, procedure, and operations (HUD and NITH programs).
Create a welcoming environment to greet individuals seeking assistance, and work to establish a relationship with each individual using a person-centered approach.
Opens and reviews all incoming mail to determine appropriate disposition, answers inquiries and drafts correspondence on own initiative on general and technical matters in accordance with established guidelines and forwards other items to supervisor or appropriate staff.
Acts as primary contact for department with outside agencies or other departments; responds to technical administrative questions and ensure necessary follow-up.
Work with individuals and families to build relationship and work on resource navigation, document collection, and barrier mitigation.
Research and navigate resources that promote long-term stability in housing, including but not limited to, employment support, benefits eligibility and access, healthcare access, mental and/or behavioral health referrals.
Assist individuals to secure access to resources, removing barriers as much as possible.
Serve as a liaison between the individual and the systems they are accessing, as necessary.
Accept, track, file, and maintain applications for all tribal housing programs (including software database).
Act as a housing advocate and support service for individuals who are accessing housing needs.
Always maintain confidentiality.
Work collaboratively with other departments, program, and/or outside agencies who are assisting the individual meet their goals (social services, shelter providers, etc.).
Participate in trainings and/or meetings to ensure program outcomes are achieved.
Perform other duties as assigned.