Housing and Engagement Coordinator

Park University•Gilbert, AZ

2d•Onsite

About The Position

The Gilbert Housing and Engagement Coordinator will work to ensure effective and efficient Campus Apartment Housing. This position will facilitate day to day housing operations with a focus on student safety and satisfaction by leading a team of university personnel focused on fostering student success. Additionally, this position will be instrumental in providing an engagement experience on our Gilbert Campus experience through independently by fostering student engagement opportunities through events, activities, athletics collaborations, and the creation of new clubs and organizations. This position will the opportunity to be innovative and navigate a variety of situations without detailed supervision.

Requirements

Requires prolonged sitting or standing.
Occasionally requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
Occasional stooping, bending, and reaching.
Must work indoors and outdoors year-round (office, weight room and practice/competition field environments).
Must work in noisy and crowded environments
Bachelor’s Degree required.
Previous administrative support experience.
Ability to communicate effectively, both orally and in writing
Ability to work with a diverse population and foster cooperation
Ability to address ambiguity and conflicting priorities
Maintain confidentiality of information, data and records
Skill in the use of personal computers and related software applications
Ability to analyze, establish, and maintain efficient office workflow and administrative processes
Ability to analyze and solve complex problems
Able to work on a non-traditional schedule, specifically evenings and weekends.

Nice To Haves

Working knowledge and experience with a wide range of computer technology such as Microsoft Office (Word, PowerPoint, and Excel), databases, call center, and constituent relationship management (CRM) systems.
Supervisory experience preferred – especially at a college or university.

Responsibilities

Responsible for Campus Apartment occupancy and service goals in alignment with university leadership.
Provide support and planning for key housing milestones including move in, move out, and summer residency for both future and current students. Provide direct student assistance with all elements of the housing experience.
Proactively engage with University Housing vendors to streamline operations and assist in administrative solutions for any potential opportunities for improvement.
Utilize knowledge to provide administrative and financial support for program excellence.
May supervise and train lower-level staff, student employees, volunteers, and/or interns, as appropriate.
Responsible for effective delivery of Campus Apartment strategic communication plan in alignment with service and occupancy goals.
Facilitate operational. non-emergency conversations focused on timely, direct, and effective collaborative solutions with students, apartments, and families.
Delivery of campus “on call” duty responsibilities including schedules and updates for team members and students.
Assists with the delivery and distribution of campus crisis plan to key staff and assists with training. Provides insight, support, and planning for elements of potential crisis and care responses.
Coordinate and implement events in conjunction with the student engagement committee focused on maximizing the student experience with an emphasis on retention.
Provide support for the formation of clubs and organizations with a student focus including directly advising the National Society of Leadership and Success, SAAC, and fostering the implementation of potential new organizations.
Provide metrics and biannual review of events and activities with suggestions for changes and effectiveness.
Provide oversight and direction at the front desk for welcome center operations