Housewares - Manager

Bristol Farms•Manhattan Beach, CA

1d•Onsite

About The Position

The Housewares Manager must have the necessary confidence, commitment, and motivation to move others towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. The Housewares Manager is responsible for the overall direction, coordination, and evaluation of the Housewares Department. He or she carries out supervisory responsibilities in accordance with Bristol Farms/Lazy Acres Market policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Housewares Managers are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Housewares Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.

Requirements

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, or employees of Bristol Farms.
Ability to speak, read and understand English.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner to create a win-win situation.
Ability to analyze a variety of situations, think through to a solution and implement the solution.
Regularly required to stand for long periods of time; walk; frequent use of hands to finger; handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
Frequently required to reach with hands and arms.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Must frequently lift and /or move up to 25 pounds, occasionally lift and/or move up to 75 pounds.
Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Availability requirements include; but not limited to days, evenings, weekends, holidays & occasional overnight.

Nice To Haves

Strong communication skills
Good listening skills
Strong leadership skills
Self-motivated
Observant
Perceptive
Decisive
Flexible
Patient
Supportive
Strong sense of urgency

Responsibilities

Take full responsibility for the operation of the Housewares Department, including operations, planning, directing, managing, and achieving targeted profits.
Directly responsible for staff development and cultivating a solid working relationship with staff, instilling positive morale.
Cultivate a working relationship with other department managers to cross-merchandise effectively.
Lead by example, modeling correct behavior and adherence to company policies and procedures.
Perform all duties of the Housewares Clerk.
Educate customers and staff on functions/use of merchandise.
Responsible for ordering, receiving, and merchandising all items from delivery to sale.
Order merchandise or prepare requisitions to replenish stock.
Receive merchandise and verify against purchase order, reporting/documenting damaged & shorted merchandise.
Price merchandise and verify price against purchase order, reporting/documenting price discrepancies and “not on file” items.
Process purchase orders for implementation by the required deadline.
Merchandise “bold displays” and arrange merchandise to promote sales.
Change and/or move displays to keep merchandise fresh and appealing.
Clean merchandise, shelves, counters, and tables.
Obtain merchandise requested by customers or receive merchandise selected by customers.
Operate a cash register following established policies and procedures, accurately recording transactions and balancing the register.
Maintain inventory control, focusing on theft, shrinkage, and storage, ensuring low shrink and waste.
Prepare for and conduct inventory, ensuring accurate results.
Take customer orders for gift baskets or any other special order.
Create custom gift baskets following customer specifications, including making bows by hand.
Obtain all items required to create gift baskets, transfer merchandise from other departments, and complete appropriate paperwork.
Ensure custom gift baskets are accurately priced according to guidelines.
Write schedules fairly and objectively to meet business needs, controlling labor results including overtime under the supervision of the Store Director.
Supervise Housewares employees in sales work, displays, gift basket assembly, receiving, price integrity, and taking inventory.
Ensure compliance of employees with established security, sales, and record-keeping procedures.
Adhere to department budget and coordinate sales promotions under the supervision of the Manager of Merchandising.
Implement and maintain all marketing programs.
Train all Housewares employees in suggestive selling techniques, merchandising techniques, and customer service skills on an ongoing basis.
Use tools provided by management to ensure the success of the department.
Communicate with the Store Director and Manager of Merchandising on all department-related issues.
Follow safety work standards and report any safety hazards to the Store Director.
Conduct accident investigations and complete paperwork in accordance with Cal Osha SAB-198.
Serve customers with a smile and willing attitude, establishing relationships to ensure repeat business.
Handle customer complaints to ensure customer satisfaction.
Follow and enforce policies and procedures set forth in the employee handbook.
Meet and exceed Bristol Farms/Lazy Acres Market’s standards in design, presentation, customer service, quality, cleanliness, and leadership.