Houseperson | Buffalo Marriott LECOM HARBORCENTER

SHANER•Buffalo, NY

7d•Onsite

About The Position

The Buffalo Marriott LECOM HARBORCENTER is seeking a Houseperson to maintain standards of quality and cleanliness throughout daily assignments. This role involves cleaning and servicing assigned public spaces according to franchise and hotel standards, handling guest complaints to ensure satisfaction, and observing all house and safety rules. The position also includes completing additional deep cleaning and seasonal cleaning functions as scheduled, and other duties as assigned. This is an in-person role with flexible scheduling requirements, including weekends and holidays.

Requirements

Minimum one year cleaning experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper chemical handling.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Maintains standards of quality and cleanliness throughout daily assignments.
Observes all house and safety rules, housekeeping procedures, and security procedures.
Cleans and services assigned public spaces according to franchise and hotel standards.

Nice To Haves

Previous hotel experience preferred.
Bilingual English/Spanish a plus.

Responsibilities

Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness.
Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
Ensures the confidentiality and security of all guest rooms.
Returns and restocks cart at end of shift.
Complete additional deep cleaning / seasonal cleaning functions as scheduled.
Other duties as assigned.