Houseperson - Crowne Plaza Kansas City Downtown
About The Position
Hotel Equities is seeking a friendly, service-oriented Houseperson for the Crowne Plaza Kansas City Downtown. The role supports hotel operations and contributes to guest and associate experiences by maintaining clean, comfortable, and welcoming guest rooms and public areas in accordance with hotel and brand standards. The Houseperson supports operational and business goals through attention to detail, efficiency, cleanliness, and responsive service. The position involves cleaning and maintaining guest rooms, bathrooms, public areas, and other assigned spaces; responding courteously to guest requests; maintaining organized supplies and work areas; following safety and sanitation procedures; and communicating room status and maintenance needs to the appropriate departments. Physical work includes extended periods of standing and walking, frequent bending and reaching, and handling housekeeping supplies and equipment.
Requirements
- Ability to follow written and verbal instructions and hotel cleanliness standards.
- Strong attention to detail and time-management skills.
- Ability to work independently and as part of a team.
- Professional and courteous guest-service skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Ability to stand and walk for extended periods.
- Ability to bend, stoop, kneel, reach, push, and pull throughout the workday.
- Ability to lift, carry, and maneuver housekeeping supplies and equipment, including occasional lifting of up to 25 pounds.
- Ability to work with cleaning chemicals and in varying temperatures as required.
Nice To Haves
- Previous housekeeping or hotel experience.
- Experience with Property Management Systems (PMS).
- Experience with housekeeping room-status systems.
- Experience with mobile or handheld hotel communication tools.
Responsibilities
- Clean and maintain guest rooms, bathrooms, public areas, and other assigned spaces according to hotel standards.
- Make beds, change linens, replenish supplies, dust, vacuum, sweep, mop, and sanitize surfaces.
- Inspect assigned areas for cleanliness, damage, or maintenance concerns and report issues promptly.
- Respond courteously to guest requests and special housekeeping needs.
- Handle guest belongings and hotel property responsibly and according to company procedures.
- Keep housekeeping carts, supplies, and work areas organized.
- Follow proper chemical handling, sanitation, safety, and infection-control procedures.
- Assist with deep cleaning and special projects as assigned.
- Communicate room status and maintenance needs to appropriate hotel departments.
- Support the team in meeting productivity, quality, and guest satisfaction standards.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid vacation, sick time, and holidays.
- 401(k) retirement plan.
- Employee Assistance Program.
- Career growth opportunities and leadership development programs.
- Reduced hotel rates throughout the company portfolio.
- Employee referral program.
- Life insurance.
- Flexible Spending Account (FSA).
- Paid parental leave.
- Exclusive third-party discounts for shopping, travel, entertainment, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
