Houseperson (Banquets)

The Portland Regency Hotel & Spa•Portland, ME

About The Position

The Portland Regency Hotel & Spa is seeking a dependable, detail-oriented part-time Banquet Houseperson to support its banquet and events team. The role helps create a welcoming, professional environment by keeping event spaces clean, properly set, and ready for each function. Scheduling is based on the hotel’s event calendar and business needs, with flexibility to work days, evenings, weekends, and holidays.

Requirements

Strong attention to detail and ability to prioritize tasks with limited supervision.
Excellent organizational, multitasking, and problem-solving skills.
Ability to communicate effectively in English at an upper-intermediate level.
Ability to perform physical tasks, including frequent lifting, moving furniture and equipment, standing, walking, and repetitive movements.
Dependability and flexibility to work a schedule based on event and business needs.
Professional appearance and a guest-focused attitude.

Nice To Haves

Familiarity with audiovisual equipment and willingness to learn hotel event technology.

Responsibilities

Set up and break down banquet and function rooms, including tables, chairs, linens, room signage, and audiovisual equipment.
Prepare meeting and event spaces according to event specifications and Banquet Event Orders (BEOs).
Stock function rooms with glassware, notepads, pens, refreshments, and other necessary supplies.
Refresh meeting rooms and deliver scheduled beverage, snack, and food service breaks.
Arrange food and beverage displays attractively and professionally.
Maintain cleanliness and organization in function rooms, banquet closets, linen storage, and audiovisual storage areas.
Vacuum rooms before setup and ensure spaces remain clean and presentable throughout events.
Monitor banquet equipment and supplies and promptly report missing, damaged, or malfunctioning items.
Identify maintenance concerns and communicate them to the appropriate supervisor or department.
Respond promptly and professionally to guest requests, assisting with event needs and troubleshooting when a supervisor is unavailable.
Review weekly schedules, arrive on time in full uniform with a name tag, and communicate with the Event Manager or Banquet Captain about daily assignments.
Carry and use the designated banquet radio during shifts and follow key checkout and return procedures.
Secure banquet rooms and storage areas, turn off lights, and return keys to the Front Desk before leaving.