Houseperson - Housekeeping Department

Peregrine Hospitality•Pooler, GA

6d•Onsite

About The Position

The Houseperson is responsible for stocking linen closets with amenities and supplies for room attendants, delivering supplies directly to room attendants, and emptying room attendant carts of soiled linen and trash. This role anticipates guest needs, responds promptly, and acknowledges all guest service requests. The Houseperson monitors and maintains the cleanliness, sanitation, and organization of assigned work areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers. They use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements. The Houseperson strips and services assigned guest rooms/floors by assignment, category, and priority, removing all dirty terry and linen and replacing it with clean items. They clean ice machines, ensure the ice machine area is clean and presentable, and transport carts with cleaning supplies, amenities, and linens to assigned guest rooms and room attendants securely and in a timely manner. The role replaces all guestroom items required by SOP, removes trash, dust, debris, and foreign particles from various surfaces, and cleans windows as assigned. The Houseperson also moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance, completes reoccurring projects including deep cleaning and waxing/polishing floors, and refurnishes rooms with supplies and towels as required. They return and restock carts at the end of the shift, turn over any lost and found items to the Supervisor, and follow all service standards, standard operating procedures, and safety standards. The Houseperson works cohesively with co-workers and all departments as part of a team, adheres to attendance and reliability standards, and performs additional duties as assigned by management.

Requirements

Minimum 3 months housekeeping or relevant experience
Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Proof of identity and eligibility to work in the United States

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
Empty room attendant carts of soiled linen and trash.
Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Strip and service assigned guest rooms/floors by assignment, category and priority.
Remove all dirty terry and linen and replace with clean par to designated layout.
Clean ice machines and ensure ice machine area is clean and presentable for guests.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and room attendants securely and in a timely manner.
Replace all guestroom items required by SOP.
Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Clean windows in guestrooms and hotel areas as assigned.
Moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance.
Complete reoccurring projects including deep cleaning, waxing/polishes floors.
Refurnishes room with supplies, towels etc. as required.
Return and restock cart at end of shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.