Houseperson, Fairmont Gold (Full-Time)

AccorHotel•Toronto, ON

10h•Onsite

About The Position

First impressions are everything! As a Fairmont Gold Houseperson with Fairmont Royal York, you will act as a brand ambassador in creating the essential Toronto experience for each one of our valued guests in a luxury boutique setting. You will consistently offer professional, polished, friendly and engaging service with an intuitive service culture. Your responsibilities will include cleaning and inspecting all public spaces, cupboards, elevators and stairwells, adhering to the hotel's grooming policy, and maintaining professional conduct over communication channels, ensuring an earpiece is used at all times. You will sign in and out master keys daily, potentially using the Key Tracer system, and utilize Royal Service Mobile according to standards and policies. Proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures is essential. You will return and properly tag all lost and found articles in the Housekeeping Office, and follow both hotel and departmental policies, procedures, and service standards. Reporting necessary maintenance items frequently and communicating them to leaders, as well as following all safety and sanitation policies and procedures, are key aspects of this role. You will assist the Room Attendant with maintaining the cleanliness of all areas on the gold floors, including closets, corridors, lounge, and public spaces. You will be responsible for restocking all glassware, linens, and supplies, and for delivering and removing all guest requests/preferences. Open communication with all Fairmont Gold colleagues is crucial to enhance the overall guest experience, and you will ensure that no items are placed in the corridor at any time. Other duties as assigned by leaders.

Requirements

Previous housekeeping experience is required
Excellent verbal and written communication
Strong interpersonal and problem solving abilities
Proficient in English language
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Has achieved a 90% or higher average on monthly audits
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to work weekends, shift work, holidays
Constant standing and walking throughout shift
Frequent lifting and carrying up to 60 lbs
Ability to push or pull objects up to 60 lbs
Frequent work above shoulder height is required
Frequent kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Clean and inspect all public spaces, cupboards, elevators and stairwells
Consistently adhere to the hotel’s grooming policy
Maintain professional conduct over any communication channels and ensuring that and earpiece is used at all times
Sign in and out master keys daily which may include using the Key Tracer system
Utilize Royal Service Mobile according to standards and policies
Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures
Return and properly tag all lost and found articles in the Housekeeping Office
Follow both hotel and departmental policies, procedures and service standards
Report necessary maintenance items frequently and communicate to leaders
Follow all safety and sanitation policies and procedures
Assist the Room Attendant with maintaining the cleanliness of all areas on the gold floors including closets, corridors, lounge and public spaces
Responsible for all restocking all glassware, linens and supplies
Responsible for delivering and removing all guest request/preferences
Openly communicate to all Fairmont Gold colleagues to enhance overall guest experience
Ensuring that no items are placed in the corridor at any time