Amway Grand Plaza Houseperson/Banquet Set Up - 1st Shift

AHC Hospitality•Grand Rapids, MI

14h•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. The Amway Grand Plaza Hotel is seeking a full-time, 1st shift Houseperson/Banquet Set Up with weekend availability. This role is crucial for the daily operations of banquet room setups across all AHC properties, adhering to the high standards of the Amway Grand Plaza Hotel and AHC guest service standards. The position emphasizes teamwork, quality service, and supporting associate growth.

Requirements

Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.
Efficiently manage time and prioritize tasks to ensure smooth event operations.
Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.
Maintain a neat and professional appearance in accordance with company standards.
Flexibility to adjust to changing situations and requirements based on the nature of events.
Ability to communicate clearly and effectively with guests, team members, and management.
Capability to address and resolve guest concerns or issues promptly and professionally.
Keen eye for detail to ensure accuracy in service and presentation.
High school diploma or GED.
Regularly required to stand and walk.
Required to use hands and fingers to handle or feel objects.
Required to frequently reach with hands and arms.
Regularly required to talk or hear; taste or smell.
Occasionally required to sit and stoop; kneel, crouch, or crawl.
Must occasionally lift and/or move up to 50 - 75 pounds.
Specific vision abilities required include close vision, distance vision, and peripheral vision.

Nice To Haves

Related experience and/or training is a plus.

Responsibilities

Complete tasks as designated by assignment sheets, E.O.'s, and/or operational needs.
Inspect meeting rooms to ensure they are ready for client functions.
Transport and set up equipment between facilities and other locations.
Maintain equipment and report any damaged equipment to the assistant manager or manager for prompt repairs.
Ensure all necessary equipment for events is available and communicate any special equipment needs to the Assistant Manager or manager.
Oversee the maintenance and upkeep of all equipment and Meeting Room Spaces.
Oversee the maintenance and upkeep of all storage areas.
Manage the flow of activity throughout the hotel and other locations during production and events.
Assist other departments with setting up family meals/buffets as needed.
Ensure departmental safety and emergency procedures are followed.
Walk through assigned hotel areas for the Conference Services Department to ensure areas are clean and unnecessary equipment has been removed.
Perform any other duties as assigned by the manager.