Houseman- BC

Lemonjuice Solutions•Ocean City, MD

2d•Onsite

About The Position

The Houseman is responsible for responding promptly to requests from guests and other departments, identifying and reporting maintenance issues, and ensuring the cleanliness and upkeep of assigned areas. This role involves delivering guest requests, setting up furniture, removing items from hallways, cleaning and maintaining equipment, and assisting housekeepers as needed. The Houseman must also adhere to safety regulations, company policies, and maintain a professional appearance and demeanor. Additionally, they are expected to provide excellent customer service, communicate effectively, and work collaboratively with team members.

Requirements

Ability to work flexible hours including weekends and evenings as required
Clear, concise communications skills (verbal and written)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Nice To Haves

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience

Responsibilities

Respond promptly to requests from guests, Front Desk, or At Your Service requests.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Contact Engineering or Housekeeping office directly for urgent repairs.
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
Mow, landscape, and complete other groundsman duties for the properties as needed.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash.
Clean, maintain, and store cleaning equipment.
Maintain cleanliness of assigned area.
Assist housekeeper with cleaning on an as needed basis.
Remove soiled linen and trash from rooms/villas.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other associates.
Comply with quality assurance expectations and standards.