Houseman

AC Hotel Columbus•Columbus, GA

1d•Onsite

About The Position

RAM Hotels is a dynamic hotel management company seeking a friendly and energetic Houseman to join their team. The Houseman is responsible for maintaining the cleanliness of common areas within the hotel, ensuring a positive guest experience, and promoting a professional image of the establishment. This role requires a team player with excellent customer service skills, the ability to work in a fast-paced environment, and a proactive approach to anticipating guest needs.

Requirements

High-school graduate or equivalent.
Minimum of six months work-related experience (hospitality or janitorial experience strongly preferred).
Excellent customer service skills.
Ability to follow directions and work in a fast-paced environment.
Good written and oral communication skills.
Ability to listen attentively.
Physical ability to walk, bend, and stand for long periods.
Ability to lift up to 40 lbs.
Must adhere to grooming and appearance standards in alignment with uniform.
Must be dependable.
Ability to express compassion while remaining composed.
Ability to remain calm and focused while working under pressure.
Promote the property by demonstrating a "top-notch" attitude toward guests, including anticipating their needs.
Ensure you are always a positive representation of the property.
Embrace and respect diversity and multi-cultural environments.

Nice To Haves

Previous experience in the hospitality industry.
Previous experience as a housekeeper/room attendant or janitorial services.

Responsibilities

Perform routine cleaning duties in common areas, including the front entrance, lobby, public restrooms, breakfast area, elevators, pool, guest hallways, fitness center, employee break room and bathroom, and meeting rooms.
Promote a positive image of the hotel and assist guests with a pleasant and friendly demeanor.
Anticipate guest needs to create a stellar guest experience.
Consistently offer professional, friendly, and attentive service to guests.
Answer guest questions regarding the property, local attractions, and activities.
Respond promptly to guest needs and resolve complaints to ensure guest satisfaction.
Complete all required brand-specific, health, and safety training.
Adhere to all property-specific brand standards.
Be knowledgeable of fire alarm and evacuation procedures.
Clean common areas according to hotel standards and training, including glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, and break rooms.
Familiarize yourself with the hotel's lost and found policy and immediately submit any lost or found items to management.
Perform other tasks as necessary to meet or exceed guest satisfaction.