Houseman- BC

Lemonjuice Solutions•Ocean City, MD

18h•Onsite

About The Position

The Houseman is responsible for responding promptly to requests from guests and other departments, identifying and reporting maintenance issues, and ensuring the cleanliness and upkeep of assigned areas. This role involves delivering guest requests, setting up furniture, removing items from hallways, cleaning and maintaining equipment, and assisting housekeepers as needed. The Houseman must also report accidents and unsafe conditions, adhere to company policies, and maintain a professional appearance and demeanor. A key aspect of the role is providing excellent customer service, anticipating guest needs, and maintaining positive working relationships with colleagues.

Requirements

Ability to work flexible hours including weekends and evenings as required.
Clear, concise communications skills (verbal and written).
Stand, sit, or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.

Nice To Haves

Strong customer service orientation and skills
Highly organized
Excellent time management and multi-tasking skills
Exceptional teamwork

Responsibilities

Responds promptly to requests from guests, Front Desk, or At Your Service requests.
Identifies and reports preventative or other maintenance issues in public areas or guest rooms.
Contacts Engineering, or Housekeeping office directly for urgent repairs.
Selects appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
Posts caution signs (e.g., wet floor signs) to limit traffic when necessary.
Mowing, landscaping, and completing other groundsman duties for the properties as needed.
Delivers guest requests and sets up furniture items in guest rooms as requested.
Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Cleans, maintains, and stores cleaning equipment.
Maintains cleanliness of assigned area.
Assists housekeeper with cleaning on an as needed basis.
Removes soiled linen and trash from rooms/villas.
Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follows all company policies and procedures.
Ensures uniform and personal appearance are clean and professional.
Maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all guests according to company standards.
Anticipates and addresses guests’ service needs.
Assists individuals with disabilities.
Thanks guests with genuine appreciation.
Speaks with others using clear and professional language.
Prepares and reviews written documents accurately and completely.
Answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others.
Supports team to reach common goals.
Listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.